Your request (74562404) has been updated. To add additional comments, reply to this email.
Ryanair ref: 74562404/JR394V
Su ref:
Estimados señores
Les escribimos en relación a la reclamación presentada por JAVIER MONTESINOS ARGELICH.
Gracias por informarnos sobre esta situación. Le informamos que brindar a nuestros pasajeros un servicio adecuado y confiable es uno de los principales objetivos de Ryanair, y lamentamos saber que la experiencia de este pasajero no cumplió con esas expectativas.
En Ryanair, esperamos que nuestro personal se comporte con cortesía y profesionalidad en todo momento. Le pedimos disculpas sinceramente por cualquier inconveniente o molestia que haya podido experimentar.
Agradecemos enormemente sus valiosos comentarios. Como parte de la iniciativa Siempre Mejorando de Ryanair, priorizamos la mejora de la experiencia del pasajero en cada etapa del viaje. Hemos tomado nota de sus comentarios, los cuales señalan un área que podría mejorarse. Estas observaciones se compartirán con los equipos correspondientes para su revisión.
Gracias nuevamente por informarnos sobre este asunto. Le aseguramos que Ryanair mantiene su compromiso de brindar el nivel de servicio que nuestros clientes merecen.
Atentamente,
E. Hidalgo
Regulator Admin. Support Specialist
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Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [4LKE6X-MG13W]
