- Please type your reply above this line -Dear Valued Customer,Thank you for contacting Simplex Support. A new ticket has been created and we will get back to you as soon as possible.*** Due to highly volatile markets, we are currently experiencing very high requests volumes. This means that we may take longer to reply, but rest assured, we are working tirelessly and we will get back to you as soon as we can. ***In the meantime, please refer to the below:1. You can check the status of your payment by clicking here: s:/ayment-status.simplex.com/2. Here is our knowledge base - we have many different articles that might help you: s:www.simplex.com/support/3. If you are waiting for your cryptocurrency to be delivered, please be patient, as this may take longer than usual due to volatility in the market.To add additional comments, reply to this email.This email is a service from Simplex. Delivered by Zendesk