Incidencia en pedido y condiciones

Buenas tardesCómo saben por la correspondencia mantenida entre las partes, se realizó una compra con pago de entrega súper express confirmada para el pasado 4 de enero y no ha sido recibido a día de hoy ( el día 8 se avisó de su recepción por error y posteriormente se comunicó la equivocación). Me concedieron el reintegro de los portes pero no se efectúa y el paquete sigue sin recibirse. La actitud mantenida por el gestor de la incidencia es más que decepcionante por lo que acudo a este canal para intentar resolver esta incidencia con el reintegro del servicio de portes no cumplido y una fecha de entrega prevista para el paquete. En caso de no poder concretarse para un máximo de 15 días , ruego el reembolso de la totalidad del pedido.Un saludo

Buena nochesGracias por su email.Lamentamos que no haya recibido su pedido.Podría darnos su número de pedido, ya que no aparece en el correo electrónico que nos envió?AtentamenteArcadiusCustomer ServiceSportsShoes.comTalk: +44 (0) 1274 530 530 * [s:images.sportsshoes.com/email_footer/facebook.png] * [s:images.sportsshoes.com/email_footer/twitter.png] * [s:images.sportsshoes.com/email_footer/instagram.png] * [s:images.sportsshoes.com/email_footer/youtube.png] THE HOME OF EXPERT ADVICERunning Shoe Finder Wet Footprint Test Online Gait Analysis Training Hub Trail Hub My Runspiration and Confidentiality.It is your responsibility to carry out such virus or other checks as are appropriate to ensure that this message and any attachments do not affect your systems or data. This message has been virus-scanned by us before sending but we shall not be held responsible for any effect that there may be on your systems or data. Any views, opinions, conclusions or other information in this message which do not relate to the business of SportsShoes.com are not authorised by us. All information or opinions expressed in this message and/or any attachments are those of the author and are not necessarily those of SportsShoes.com. SportsShoes.com accepts no responsibility for loss or damage arising from its use. Unless specifically stated in this message and authorised by us, nothing in this message shall be taken to be an offer or acceptance of any contract of any nature. We do not accept responsibility for any changes made to this message after it was originally sent. Under the United Kingdom Regulation of Investigatory Powers Act 2000 SportsShoes.com's e-mail system and internet is subject to random monitoring and recording by us. If you receive this e-mail in error, please contact SportsShoes.com at customerservice@sportsshoes.com. Thank you.On 25/01/2021 18:50:18,

Buenas tardes, Parece ser que no se grabó mi respuesta, lo siento. El pasado viernes 29 envié una nueva reclamación por el mismo asunto, a la dirección de correo electrónico, escalationsteam@sportsshoes.com, en la que indicaba que no había recibido respuesta a este comunicado, rectifico, la última vez que lo revisé fue el pasado día 25 y debería haberlo hecho de nuevo antes del último escrito. El caso es que no modifica su contenido por lo que ruego, lo revisen y procedan a la resolución de la incidencia a la mayor brevedad posible, dado el tiempo transcurrido.No especifiqué en la primera comunicación el número de pedido por que entendí que iban a recuperar toda la documentación en poder de su servicio de atención al cliente, no obstante en el correo que indico existen recortes que les indicarán toda la información necesaria (en cualquier caso, número de pedido 13191696). Un saludo

Buenos días,Gracias por tu email.Disculpe las molestias, pero nosotros hicimos el reembolso. Lo invito a que se comunique con el bancométodo de pago para liberar el dinero en su cuenta.Adjunto las transacciones de reembolso:Refund 2021-01-11 16:57:15 Eur24.62 00000103544000428477000-100001Refund 2021-01-20 19:53:10 Eur125.42 00000103544000428477000-200001Quedo a su disposición.Un cordial saludo,KelvinCustomer ServiceSportsShoes.comTalk: +44 (0) 1274 530 530 * [s:images.sportsshoes.com/email_footer/facebook.png] * [s:images.sportsshoes.com/email_footer/twitter.png] * [s:images.sportsshoes.com/email_footer/instagram.png] * [s:images.sportsshoes.com/email_footer/youtube.png] THE HOME OF EXPERT ADVICERunning Shoe Finder Wet Footprint Test Online Gait Analysis Training Hub Trail Hub My Runspiration and Confidentiality.It is your responsibility to carry out such virus or other checks as are appropriate to ensure that this message and any attachments do not affect your systems or data. This message has been virus-scanned by us before sending but we shall not be held responsible for any effect that there may be on your systems or data. Any views, opinions, conclusions or other information in this message which do not relate to the business of SportsShoes.com are not authorised by us. All information or opinions expressed in this message and/or any attachments are those of the author and are not necessarily those of SportsShoes.com. SportsShoes.com accepts no responsibility for loss or damage arising from its use. Unless specifically stated in this message and authorised by us, nothing in this message shall be taken to be an offer or acceptance of any contract of any nature. We do not accept responsibility for any changes made to this message after it was originally sent. Under the United Kingdom Regulation of Investigatory Powers Act 2000 SportsShoes.com's e-mail system and internet is subject to random monitoring and recording by us. If you receive this e-mail in error, please contact SportsShoes.com at customerservice@sportsshoes.com. Thank you.On 31/01/2021 21:41:48,

Buenas tardes, Lo verifico con mi Entidad y les confirmo el estado pero puedo asegurarles que a no ser que exista alguna razón técnica de configuración, en mi cuenta no ha habido tal ingreso. No obstante, como les digo, les comunicaré la situación en cuanto haya aclarado el tema. Gracias por responder. Un saludo

Buena nochesLe informamos que hemos recibido su paquete y dado que no nos han dado instrucciones, nos hemos tomado la libertad de acreditar su cuenta de cliente.Qué quieres hacer con este crédito?AtentamenteArcadiusCustomer ServiceSportsShoes.comTalk: +44 (0) 1274 530 530 * [s:images.sportsshoes.com/email_footer/facebook.png] * [s:images.sportsshoes.com/email_footer/twitter.png] * [s:images.sportsshoes.com/email_footer/instagram.png] * [s:images.sportsshoes.com/email_footer/youtube.png] THE HOME OF EXPERT ADVICERunning Shoe Finder Wet Footprint Test Online Gait Analysis Training Hub Trail Hub My Runspiration and Confidentiality.It is your responsibility to carry out such virus or other checks as are appropriate to ensure that this message and any attachments do not affect your systems or data. This message has been virus-scanned by us before sending but we shall not be held responsible for any effect that there may be on your systems or data. Any views, opinions, conclusions or other information in this message which do not relate to the business of SportsShoes.com are not authorised by us. All information or opinions expressed in this message and/or any attachments are those of the author and are not necessarily those of SportsShoes.com. SportsShoes.com accepts no responsibility for loss or damage arising from its use. Unless specifically stated in this message and authorised by us, nothing in this message shall be taken to be an offer or acceptance of any contract of any nature. We do not accept responsibility for any changes made to this message after it was originally sent. Under the United Kingdom Regulation of Investigatory Powers Act 2000 SportsShoes.com's e-mail system and internet is subject to random monitoring and recording by us. If you receive this e-mail in error, please contact SportsShoes.com at customerservice@sportsshoes.com. Thank you.On 02/02/2021 16:38:20,

Buenas noches, Durante el día de hoy me han podido verificar desde mi entidad bancaria que los reembolsos han sido realizados, por lo que por mi parte, cierro la incidencia.Respecto del paquete que han recibido, después de todo lo ocurrido, y más que pasado el día en el que lo necesitaba, no deseo reactivar la compra. Muchas gracias. Un saludo

Buena nochesLe informamos que hemos recibido su paquete y dado que no nos han dado instrucciones, nos hemos tomado la libertad de acreditar su cuenta de cliente.Qué quieres hacer con este crédito?AtentamenteArcadiusCustomer ServiceSportsShoes.comTalk: +44 (0) 1274 530 530 * [s:images.sportsshoes.com/email_footer/facebook.png] * [s:images.sportsshoes.com/email_footer/twitter.png] * [s:images.sportsshoes.com/email_footer/instagram.png] * [s:images.sportsshoes.com/email_footer/youtube.png] THE HOME OF EXPERT ADVICERunning Shoe Finder Wet Footprint Test Online Gait Analysis Training Hub Trail Hub My Runspiration and Confidentiality.It is your responsibility to carry out such virus or other checks as are appropriate to ensure that this message and any attachments do not affect your systems or data. This message has been virus-scanned by us before sending but we shall not be held responsible for any effect that there may be on your systems or data. Any views, opinions, conclusions or other information in this message which do not relate to the business of SportsShoes.com are not authorised by us. All information or opinions expressed in this message and/or any attachments are those of the author and are not necessarily those of SportsShoes.com. SportsShoes.com accepts no responsibility for loss or damage arising from its use. Unless specifically stated in this message and authorised by us, nothing in this message shall be taken to be an offer or acceptance of any contract of any nature. We do not accept responsibility for any changes made to this message after it was originally sent. Under the United Kingdom Regulation of Investigatory Powers Act 2000 SportsShoes.com's e-mail system and internet is subject to random monitoring and recording by us. If you receive this e-mail in error, please contact SportsShoes.com at customerservice@sportsshoes.com. Thank you.On 03/02/2021 20:20:09,

Buenos díasParece ser que de nuevo, no se grabó mi respuesta. Reiterio que no deseo recibir de nuevo el paquete, dado el tiempo pasado desde el día en que debí recibirlo y la incidencia acontecida. Un saludo

Disculpen, no comprendo muy bien a que se refieren con acreditar mi cuenta de cliente y ya no sé las respuestas que les han llegado o no, pero como indiqué anteriormente, desde mi Entidad me confirmaron los reembolsos realizados y doy por cerrada la incidencia. No deseo ninguna otra acción con Ustedes en referencia al paquete no recibido. Muchas gracias. Un saludo

Estimado cliente,Muchas gracias por su email.Lamento enormemente el retraso en recibir su devolucion.Su pedido esta en el centro de clasificacion y distribucion. Segun nos han informado desde comienzos de esta semana se esta reiniciando el transito de los envios que han estado retenidos todo este tiempo debido a circunstancias varias. Desafortunadamente no tenemos confirmacion de una fecha especifica de entrega. Esperamos que poco a poco se normalice la situacion y vayamos recibiendo las devoluciones.Reiterandole nuestras mas sinceras disculpas, si tiene alguna otra consulta, por favor, no dude en contactarnos.Saludos cordialesAsunCustomer ServiceSportsShoes.comTalk: +44 (0) 1274 530 530 * [s:images.sportsshoes.com/email_footer/facebook.png] * [s:images.sportsshoes.com/email_footer/twitter.png] * [s:images.sportsshoes.com/email_footer/instagram.png] * [s:images.sportsshoes.com/email_footer/youtube.png] THE HOME OF EXPERT ADVICERunning Shoe Finder Wet Footprint Test Online Gait Analysis Training Hub Trail Hub My Runspiration and Confidentiality.It is your responsibility to carry out such virus or other checks as are appropriate to ensure that this message and any attachments do not affect your systems or data. This message has been virus-scanned by us before sending but we shall not be held responsible for any effect that there may be on your systems or data. Any views, opinions, conclusions or other information in this message which do not relate to the business of SportsShoes.com are not authorised by us. All information or opinions expressed in this message and/or any attachments are those of the author and are not necessarily those of SportsShoes.com. SportsShoes.com accepts no responsibility for loss or damage arising from its use. Unless specifically stated in this message and authorised by us, nothing in this message shall be taken to be an offer or acceptance of any contract of any nature. We do not accept responsibility for any changes made to this message after it was originally sent. Under the United Kingdom Regulation of Investigatory Powers Act 2000 SportsShoes.com's e-mail system and internet is subject to random monitoring and recording by us. If you receive this e-mail in error, please contact SportsShoes.com at customerservice@sportsshoes.com. Thank you.On 05/02/2021 11:56:39,

Buenas tardes, Después de leer su respuesta, debido a su frase "desafortunadamente no tenemos confirmación de una fecha específica de entrega", no me queda claro si han entendido que ya no deseo recibir el paquete . El pedido se realizó para recibir en una fecha concreta porque era un regalo para un compromiso que tenía, al no hacerlo y demorarse tanto en el tiempo (más de un mes y sin haberse realizado la entrega todavía), he tenido que realizar otra compra y ya no deseo reactivar su envío. Como comento en mis anteriores correos, cierro la incidencia por haber recibido el reembolso de la mercancía y del servicio super express contratados, sin ser necesaria ninguna otra acción . Un saludo

Buenas tardes,Gracias por su email.Para aconsejarle adecuadamente, si es tan amable podría decirme como puedo ayudarle?.Quedo a la espera de su respuesta.SaludosAsunCustomer ServiceSportsShoes.comTalk: +44 (0) 1274 530 530 * [s:images.sportsshoes.com/email_footer/facebook.png] * [s:images.sportsshoes.com/email_footer/twitter.png] * [s:images.sportsshoes.com/email_footer/instagram.png] * [s:images.sportsshoes.com/email_footer/youtube.png] THE HOME OF EXPERT ADVICERunning Shoe Finder Wet Footprint Test Online Gait Analysis Training Hub Trail Hub My Runspiration and Confidentiality.It is your responsibility to carry out such virus or other checks as are appropriate to ensure that this message and any attachments do not affect your systems or data. This message has been virus-scanned by us before sending but we shall not be held responsible for any effect that there may be on your systems or data. Any views, opinions, conclusions or other information in this message which do not relate to the business of SportsShoes.com are not authorised by us. All information or opinions expressed in this message and/or any attachments are those of the author and are not necessarily those of SportsShoes.com. SportsShoes.com accepts no responsibility for loss or damage arising from its use. Unless specifically stated in this message and authorised by us, nothing in this message shall be taken to be an offer or acceptance of any contract of any nature. We do not accept responsibility for any changes made to this message after it was originally sent. Under the United Kingdom Regulation of Investigatory Powers Act 2000 SportsShoes.com's e-mail system and internet is subject to random monitoring and recording by us. If you receive this e-mail in error, please contact SportsShoes.com at customerservice@sportsshoes.com. Thank you.On 06/02/2021 16:02:56,

Buenas nochesNo entiendo esto, sinceramente. La incidencia está cerrada, hice un pedido que tenía que llegar en cuatro días , mes y medio más tarde y a día de hoy, no ha llegado, me devolvieron el importe total, y se cerró la incidencia. No puede ayudarme ya en nada. Gracias