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Ryanair ref: 64547664/PWZ6JF
Su ref: Número de caso 12903218
Estimados señores
En nombre de Ryanair, quisieramos ofrecerles nuestras más sinceras disculpas por cualquier inconveniente que el pasajero haya experimentado debido a los daños sufridos en su equipaje durante su vuelo.
De acuerdo con el Convenio de Montreal y los Términos y Condiciones Generales de Transporte de Ryanair, el importe de compensación para las reclamaciones se determina en función del valor del artículo dañado, teniendo en cuenta la depreciación por uso y desgaste.
Lamenmente, en este caso, debido al tiempo considerable transcurrido desde la compra del equipaje (4 años), el valor del artículo se ha depreciado completamente, y como resultado, no podemos ofrecer un reembolso.
En vista de lo anterior, lamentamos informarle que no podemos brindarles más asistencia con respecto a la reclamación.
Atentamente,
E. Hidalgo
Regulator Admin. Support Specialist
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Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [4YGMMR-4YKPW]
