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Esperando la devolución desde el 11/10/2023

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Royal Jordanian

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A. M.

A: Royal Jordanian

19/12/2023

Estimados/as señores/as:Tenía contratado un viaje en avión desde el aeropuerto de Madrid al de Amman, que tenía su salida a las 16.30 horas del día 16 del mes de Octubre de 2023. Este vuelo tenía como referencia en Royal Jordanian, Referencia de la reserva: UO8F3I y fue comprado a través de GoToGate con referencia M83JZ5. Debido a la situación de la guerra de Israel, desde el ministerio de asuntos exteriores nos recomendaron cancelar el viaje y el dia 11/10 solicité la cancelación del viaje. Me informaron que en 10 días tendría el abono de dichos billetes, pero la realidad es que hoy dia 19/12 sigo esperando dicho abono. He contactado en numerosas ocasiones con GotoGate que fue el operador a través del cual compramos los billetes y nos informan que tenemos que poner una queja con royal jordanian ya que el reembolso es por su parte. Adjunto captura de pantalla del portal GotoGate con el estado de reembolso. SOLICITO el reembolso del importe de los billetes cuanto antes, ya que llevamos 2 meses esperando. Sin otro particular, atentamente.

Mensajes (3)

Royal Jordanian

A: A. M.

20/12/2023

Dear Sir/Madam,Greetings from Royal Jordanian Customer RelationsThis is in reference to your email below, you are kindly requested to contact your Royal Jordanian representative or our Area Jordan Sales for any assistance or concerns in which you may find the contact details through the below link:s:www.rj.com/enlan-and-book/booking-alternatives/rjofficesThank you for writing to us.Best Regards,Customer Relations TeamRoyal Jordanian Airlines5th Circle, Mhd Ali Janah St. Building 37Amman-Jordan----------------------------0300 (Arabian Standard Time)ción: Esperando la devolución desde el 11/10/2023 - (CPTES01939988-85)CAUTION: External mail. Be careful with links and attachments, unless you recognise the sender and know the content is safe.This e-mail message is intended for the named recipient only. It may be privileged and/or confidential. If you are not the intended recipient of this e-mail then you should not copy it or use it for any purpose, nor disclose its contents to any person. You should contact the sender so that we can take appropriate action. This e-mail and files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. All information is the view of the individual and not necessarily the Company. If you are not the intended recipient you are hereby notified that any dissemination, distribution, or copying of this information and its attachments is strictly prohibited. If you have received this e-mail in error please notify the sender by replying to it and then delete the message from your computer Warning: Although Royal Jordanian has taken reasonable precautions to ensure no viruses are present in this email, Royal Jordanian cannot accept responsibility for any loss or damage arising from the use of this email or attachments.

A. M.

A: Royal Jordanian

20/12/2023

Hola.en la captura que anexo pueden ver que la URL que me facilitan, lleva a una pagina de error: Page Not Found. Por favor, necesito que me faciliten el contacto donde poder reclamar esta gestión, no una pagina web. Gracias

Royal Jordanian

A: A. M.

21/12/2023

Dear Sir/Madam,Greetings from Royal Jordanian Customer RelationsThis is in reference to your email below, you are kindly requested to contact your Royal Jordanian representative or our Area Jordan Sales for any assistance or concerns in which you may find the contact details through the below link:s:www.rj.com/enlan-and-book/booking-alternatives/rjofficesThank you for writing to us.Best Regards,Customer Relations TeamRoyal Jordanian Airlines5th Circle, Mhd Ali Janah St. Building 37Amman-JordanThis e-mail message is intended for the named recipient only. It may be privileged and/or confidential. If you are not the intended recipient of this e-mail then you should not copy it or use it for any purpose, nor disclose its contents to any person. You should contact the sender so that we can take appropriate action. This e-mail and files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. All information is the view of the individual and not necessarily the Company. If you are not the intended recipient you are hereby notified that any dissemination, distribution, or copying of this information and its attachments is strictly prohibited. If you have received this e-mail in error please notify the sender by replying to it and then delete the message from your computer Warning: Although Royal Jordanian has taken reasonable precautions to ensure no viruses are present in this email, Royal Jordanian cannot accept responsibility for any loss or damage arising from the use of this email or attachments.


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