Anterior

EQUIPAJE ROTO

En curso Pública

Naturaleza del problema:

Equipaje

Tu reclamación

L. D.

A: RYANAIR

06/03/2026

Hola, En este vuelo al llegar al destino mi maleta estaba rota, sin ruedas y con la cremallera abierta, incluso le incluyeron unas cintas para que no se abriera. En Cork fuimos al mostrador y perdimos más de 1 hora poniendo la reclamación y realizando el famoso PIR. Después de meses tramitando la reclamación, me dicen que no pueden hacer nada porque la reclamación la hago yo y el PIR tiene el localizador de mi chico, pero la compra de ambos está en mi cuenta de Ryanair.

Mensajes (2)

RYANAIR

A: L. D.

30/03/2026

Your request (73657080) has been updated. To add additional comments, reply to this email. Estimado señor/Estimada señora: Nos referimos a su correspondencia en nombre de LAURA DIAZ ENRIQUEZ. Actualmente estamos investigando todos los hechos y recopilando la información necesaria sobre el caso, que le facilitaremos en los próximos días. Una vez completada la investigación, nos pondremos en contacto con usted para remitirle la documentación pertinente. Por lo tanto, le solicitamos amablemente una prórroga del plazo al respecto. Gracias por su paciencia y colaboración. Atentamente, M.Weber Regulator Support Specialist E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [VWYRWY-Y1RG4]

RYANAIR

A: L. D.

16/04/2026

Your request (73657080) has been updated. To add additional comments, reply to this email. Ref: Estimados Sr/Sra Ryanair no se responsabiliza por el equipaje de mano. Es responsabilidad de cada pasajero asegurarse de llevar consigo todas sus pertenencias al salir del avión o del aeropuerto. Puede contactar con la Oficina de Objetos Perdidos del aeropuerto correspondiente. Los datos de contacto están disponibles en la Lista de contactos de los aeropuertos – Centro de ayuda o a través de su oficina de reservas local. Esperamos que lo anterior haya aclarado el asunto. Atentamente, M. Weber Regualtor Support Specialist E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [VWYRWY-Y1RG4]


¿Necesitas ayuda?

El tiempo medio de respuesta es de 15 días. Te recomendamos que esperes ese plazo antes de contactarnos.

Información para empresas

Descubra más sobre esta plataforma

Información para consumidores

Descubre más sobre nuestra plataforma