El producto recibido no es lo que he pedido

Dear Sir or Madam, we are sorry that the recipient is not satisfied with the parcel. Regarding the complaint about the parcel, can you provide us with the logistics number? We will check if the merchant made a delivery error and contact the recipient for a refund at the first time, we apologize for this, we have also initiated the investigation process and will exclude the merchant in question as soon as possible to avoid this kind of situation from happening in the future, thank you very much!” . ---- Replied Message ---- Fromreclamar@ocu.orgDate7/2/2025 04:00Tohimobi_support@163.comSubjectEl producto recibido no es lo que he pedido‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌