Doble contratación de seguro

Hola, hice una reserva a esta empresa con la cual contrate un seguro con una cobertura total (3000 dólares), cuando llegue a San Jose y fui a la empresa EC Rent a Car a coger el coche y me dijeron que ese seguro no cubría el 20% del seguro a terceros, me quede blanco ya que te meten miedo, ya que solo cubría 3000 dólares y me dijo que podía anularlo, ya era de noche y lo intente el día siguiente, la operadora de la intermediaria Flexways me dijo que ya no podía, pero...... que tenia doble seguro y que si me pasaba algo lo utilizaría.Con tan buena suerte, que el día antes de volvernos, se nos empotro un motorista por detrás. Llame a la aseguradora que había contratado allí y solucionaron que yo no tendría que pagar nada pero tuve que recoger los cristales, poner un plástico y cinta.Al día siguiente, literalmente a mi pregunta del doble seguro me dijeron que ya me dirían algo, me tuve que marchar ya que salía el avión, pedí una factura de reparación para reclamar pero esta nunca me ha llegado. Ahora nadie me dice nada, me han cobrado un seguro dos veces con el método del miedo y nadie me dice nada ahora que realmente se va a utilizar .Quiero una factura para reclamar o la devolución de uno de los dos seguros.

- Por favor, escriba su respuesta por encima de esta línea - ¡Hola!¡Gracias por comunicarse con nosotros! Hemos recibido su solicitud y estamos dispuestos a brindarle una asistencia excelente. Nuestro amable equipo de atención al cliente se pondrá en contacto con usted dentro de los 5 días hábiles para ayudarle.Para garantizar un proceso sin problemas, tenga en cuenta que respondemos a los tickets en función de la prioridad. Le rogamos que no cree una nueva solicitud hasta que nuestro equipo haya tenido la oportunidad de abordar la actual.Mientras espera, le recomendamos que visites nuestro Centro de asistencia, donde puedes explorar nuestras Preguntas frecuentes.Gracias por su paciencia!Atentamente,--------------------------------Este correo electrónico es un servicio de DISCOVERCARS.COM.[9P044M-KY69L]

- Por favor, escriba su respuesta por encima de esta línea -----------------------------------------------¡Hola!Hemos transferido su caso a nuestro equipo de Satisfacción del cliente.Ellos se pondrán en contacto contigo lo antes posible.¡Gracias por su paciencia!Saludos cordiales,--MarijaSenior Customer Service SpecialistDiscoverCarswww.DiscoverCars.comHelp center TandC  This e-mail and any files transmitted with it are confidential and intended solely for the individual's use to whom it is addressed. If you have received this email in error, please send it back to the person that sent it to you. Unauthorized publication, dissemination, forwarding, printing, or copying of this email and its associated attachments is strictly prohibited.--------------------------------Este correo electrónico es un servicio de DISCOVERCARS.COM.El 2 de octubre de 2023, 17:01:50 UTC, Abogados escribió: [9P044M-KY69L]

- Por favor, escriba su respuesta por encima de esta línea -Dear Sir/Madame,Thank you for contacting DiscoverCars.com.We would like to express our sincere regrets that Mr. Jose Angel Albarran Navarro (hereinafter - Customer) had to go through such an unpleasant situation, causing financial and emotional distress.We are providing you with DiscoverCars Terms and Conditions (hereinafter referred to as the TCs), which the Customer agreed to when booking a vehicle on our website.According to article 69 of the attached TCs:69. The Company is not responsible for any price change that occurs at the moment of the pick-up of the rented car due to the Renter's acceptance of any optional services/extras (e.g. additional insurance, additional driver, etc.). If the Renter extends the rental period after it has already started, the car rental provider can charge the Renter for all expenses related to extending the rental period. The car rental provider will use local rates effective at that time.We are also attaching to this email a Voucher for reservation DC-4651725 that the Customer contacted on our website. We would like to draw your attention to the fact that we displayed all the necessary information about additional insurance that can be offered by the car rental supplier during pick-up:Upon reviewing the reservation data, we noticed that the Company's additional Full Coverage service, which allows customers to request a compensation of the part of the customers costs in the event of a car damage, was purchased by the Customer when making their booking. This information was also displayed on the booking Voucher with the additional annotation about possible additional insurance that might be offered by the car rental supplier:According to article 74 of the attached TCs:74. Full Coverage can be purchased when making a booking and up to the scheduled pick-up time. The Renter can remove Full Coverage for a refund no later than the pick-up time by contacting the Company's support team.We regret that the Customer found himself in such an unpleasant position, and this led to the financial loss. However, after analysing all the facts, we are forced to conclude that there were no violations or actions misleading the Customer from our side.In an effort to improve the situation for our valued customer, we would like to offer compensation in the following amount as a gesture of goodwill and for the aim of our Client support - 89.04 EUR (eighty-nine euro and four cents).We have refunded the amount on the same card that the Customer used when booking.We hope our explanation was clear.If you require more information, please contact us.Sincerely,--Evelina R. Customer Satisfaction Senior SpecialistDiscoverCarswww.DiscoverCars.comHelp center TCThis e-mail and any files transmitted with it are confidential and intended solely for the individual's use to whom it is addressed. If you have received this email in error, please send it back to the person that sent it to you. Unauthorized publication, dissemination, forwarding, printing, or copying of this email and its associated attachments is strictly prohibited. Este correo electrónico es un servicio de DISCOVERCARS.COM.El 3 de octubre de 2023, 6:40:21 UTC, Marija M customer_satisfaction@discovercars.com escribió: border-collapse: collapse @media only screen and (max-width: 768px) .simplified-email-footer .namecard min- padding: 0 0 16px 0 .simplified-email-footer .content padding: 16px - Por favor, escriba su respuesta por encima de esta lnea -Hola!Hemos transferido su caso a nuestro equipo de Satisfaccin del cliente.Ellos se pondrn en contacto contigo lo antes posible.Gracias por su paciencia!Saludos cordiales,--Marija Senior Customer Service SpecialistDiscoverCarswww.DiscoverCars.comHelp center TCThis e-mail and any files transmitted with it are confidential and intended solely for the individual's use to whom it is addressed. If you have received this email in error, please send it back to the person that sent it to you. Unauthorized publication, dissemination, forwarding, printing, or copying of this email and its associated attachments is strictly prohibited. Este correo electrnico es un servicio de DISCOVERCARS.COM.El 2 de octubre de 2023, 17:01:50 UTC, Abogados escribi: a, a[href] color: 11839f div[class~="INS"] ,[class~="INS"] border-collapse: collapsemso--lspace: 0ptmso--rspace: 0ptbackground-color: f9f8f7div[class~="INS"] ,font-family: Arial, Verdana, Sans-Seriffont-size: 14pxline-height: 18pxcolor: 303030font-weight: normaltext-align: left ,,,p,a,li,blockquote -webkit-text-size-adjust: none !important min-a color: 11839f height: auto !importantmax-[class~=helpBanner] padding: 0 10px !important[class~=main] border-bottom: none !important[class~=w10],[class~=w10] width: 10px !important[class~=w15],[class~=w15] width: 15px !important[class~=w20],[class~=w20] width: 20px !important[class~=w30],[class~=w30] width: 30px !important[class~=h5] height: 5px !important[class~=h10] height: 10px !important[class~=h15] height: 15px !important[class~=h20] height: 20px !important[class~=logo] width: 110px !importantheight: auto !important[class~=logo2] width: 100px !importantheight: auto !important[class~=hide],tr[class~=hide],[class~=hide],[class~=hide] display: none !importantheight: 0 !importantline-height: 0 !importantvisibility: hidden !importantwidth: 0 !important[class~=f8],a[class~=f8] font-size: 8px !importantline-height: 8px !important font-size: 12px !importantline-height: 16px !important[class~=f14] font-size: 14px !importantline-height: 18px !important[class~=f16] font-size: 16px !importantline-height: 20px !important[class~=f18] font-size: 18px !importantline-height: 22px !important[class~=via] float: left !importantwidth: auto !importanttext-align: right !important[class~=about] float: right !importantwidth: auto !importanttext-align: right !important[class~=title] font-size: 24px !importantline-height: 28px !importanta[class~=button] font-size: 12px !importantline-height: 16px !importantpadding: 15px 0 !important text-align: center !important[class~=needHelpCell] display: inline !importantfont-size: 14px !importantline-height: 18px !important text-align: center !importanta[class~=needHelpButton] border-radius: 5pxbackground-color: 40a4bcbackground-repeat: repeat-xbackground-image: -moz-linear-gradient(top, 40a4bc, 138ead)background-image: -ms-linear-gradient(top, 40a4bc, 138ead)background-image: -webkit-gradient(linear, 0 0, 0 100%, from( 40a4bc), to( 138ead))background-image: -webkit-linear-gradient(top, 40a4bc, 138ead)background-image: -o-linear-gradient(top, 40a4bc, 138ead)background-image: linear-gradient(to bottom, 40a4bc, 138ead)padding: 5px 10px !importantborder-bottom: 2px solid bfbfbdcolor: fff !importantfont-size: 14px !importantline-height: 14px !importantmargin: 0 0 0 10px !importanttext-transform: uppercase !importanttext-align:center[class~=dl-spacer] height: 10px !importantwidth: 1px !important[class~=dl-spacer] height: 10px !important[class~=term] text-align: left !importantfont-size: 12px !importantline-height: 12px !important font-size: 12px !importantline-height: 16px !important[class~=paperclip],[class~=paperclip] width: 12px !importantheight: 12px !important[class~=bigcheck],[class~=bigcheck] width: 20px !importantheight: 20px !importantpadding-right: 5px !important[class~=iconLink] width: auto !importantdisplay: inline-block !important[class~=iconLeft] margin-right: 5px !important[class~=iconRight] margin-left: 5px !important [class~=only-desk] display: none !important [9P044M-KY69L] [9P044M-KY69L]

En este tiempo en cambiado de Banco, mi nuevo banco es Kutxabank y el número es ES5520953129109122820221, si prefieres, tengo PayPal a nombre de joseangelalbarran@gmail.com. La tarjeta con la que hice la reserva ya no existe. Gracias

- Por favor, escriba su respuesta por encima de esta línea - ¡Hola!¡Gracias por comunicarse con nosotros! Hemos recibido su solicitud y estamos dispuestos a brindarle una asistencia excelente. Nuestro amable equipo de atención al cliente se pondrá en contacto con usted dentro de los 5 días hábiles para ayudarle.Para garantizar un proceso sin problemas, tenga en cuenta que respondemos a los tickets en función de la prioridad. Le rogamos que no cree una nueva solicitud hasta que nuestro equipo haya tenido la oportunidad de abordar la actual.Mientras espera, le recomendamos que visites nuestro Centro de asistencia, donde puedes explorar nuestras Preguntas frecuentes.Gracias por su paciencia!Atentamente,--------------------------------Este correo electrónico es un servicio de DISCOVERCARS.COM.[W7P0DK-X19W2]

- Por favor, escriba su respuesta por encima de esta línea -----------------------------------------------¡Hola!Hemos transferido su caso a nuestro equipo de Satisfacción del cliente.Ellos se pondrán en contacto contigo lo antes posible.¡Gracias por su paciencia!Saludos cordiales,--LuisSenior Customer Service SpecialistDiscoverCarswww.DiscoverCars.comHelp center TandC  This e-mail and any files transmitted with it are confidential and intended solely for the individual's use to whom it is addressed. If you have received this email in error, please send it back to the person that sent it to you. Unauthorized publication, dissemination, forwarding, printing, or copying of this email and its associated attachments is strictly prohibited.--------------------------------Este correo electrónico es un servicio de DISCOVERCARS.COM.El 3 de octubre de 2023, 12:30:52 UTC, Abogados escribió: [W7P0DK-X19W2]

- Por favor, escriba su respuesta por encima de esta línea -Dear Sir/Madame,Thank you for contacting DiscoverCars.com.We would like to express our sincere regrets that Mr. Jose Angel Albarran Navarro (hereinafter - Customer) had to go through such an unpleasant situation, causing financial and emotional distress.We are providing you with DiscoverCars Terms and Conditions (hereinafter referred to as the TCs), which the Customer agreed to when booking a vehicle on our website.According to article 69 of the attached TCs:69. The Company is not responsible for any price change that occurs at the moment of the pick-up of the rented car due to the Renter's acceptance of any optional services/extras (e.g. additional insurance, additional driver, etc.). If the Renter extends the rental period after it has already started, the car rental provider can charge the Renter for all expenses related to extending the rental period. The car rental provider will use local rates effective at that time.We are also attaching to this email a Voucher for reservation DC-4651725 that the Customer contacted on our website. We would like to draw your attention to the fact that we displayed all the necessary information about additional insurance that can be offered by the car rental supplier during pick-up:Upon reviewing the reservation data, we noticed that the Company's additional Full Coverage service, which allows customers to request a compensation of the part of the customers costs in the event of a car damage, was purchased by the Customer when making their booking. This information was also displayed on the booking Voucher with the additional annotation about possible additional insurance that might be offered by the car rental supplier:According to article 74 of the attached TCs:74. Full Coverage can be purchased when making a booking and up to the scheduled pick-up time. The Renter can remove Full Coverage for a refund no later than the pick-up time by contacting the Company's support team.We regret that the Customer found himself in such an unpleasant position, and this led to the financial loss. However, after analysing all the facts, we are forced to conclude that there were no violations or actions misleading the Customer from our side.In an effort to improve the situation for our valued customer, we would like to offer compensation in the following amount as a gesture of goodwill and for the aim of our Client support - 89.04 EUR (eighty-nine euro and four cents).We have refunded the amount on the same card that the Customer used when booking.We hope our explanation was clear.If you require more information, please contact us.Sincerely,--Evelina R. Customer Satisfaction Senior SpecialistDiscoverCarswww.DiscoverCars.comHelp center TCThis e-mail and any files transmitted with it are confidential and intended solely for the individual's use to whom it is addressed. If you have received this email in error, please send it back to the person that sent it to you. Unauthorized publication, dissemination, forwarding, printing, or copying of this email and its associated attachments is strictly prohibited. Este correo electrónico es un servicio de DISCOVERCARS.COM.El 4 de octubre de 2023, 8:00:23 UTC, Luis customer_satisfaction@discovercars.com escribió: border-collapse: collapse @media only screen and (max-width: 768px) .simplified-email-footer .namecard min- padding: 0 0 16px 0 .simplified-email-footer .content padding: 16px - Por favor, escriba su respuesta por encima de esta lnea -Hola!Hemos transferido su caso a nuestro equipo de Satisfaccin del cliente.Ellos se pondrn en contacto contigo lo antes posible.Gracias por su paciencia!Saludos cordiales,--Luis Senior Customer Service SpecialistDiscoverCarswww.DiscoverCars.comHelp center TCThis e-mail and any files transmitted with it are confidential and intended solely for the individual's use to whom it is addressed. If you have received this email in error, please send it back to the person that sent it to you. Unauthorized publication, dissemination, forwarding, printing, or copying of this email and its associated attachments is strictly prohibited. Este correo electrnico es un servicio de DISCOVERCARS.COM.El 3 de octubre de 2023, 12:30:52 UTC, Abogados escribi: a, a[href] color: 11839f div[class~="INS"] ,[class~="INS"] border-collapse: collapsemso--lspace: 0ptmso--rspace: 0ptbackground-color: f9f8f7div[class~="INS"] ,font-family: Arial, Verdana, Sans-Seriffont-size: 14pxline-height: 18pxcolor: 303030font-weight: normaltext-align: left ,,,p,a,li,blockquote -webkit-text-size-adjust: none !important min-a color: 11839f height: auto !importantmax-[class~=helpBanner] padding: 0 10px !important[class~=main] border-bottom: none !important[class~=w10],[class~=w10] width: 10px !important[class~=w15],[class~=w15] width: 15px !important[class~=w20],[class~=w20] width: 20px !important[class~=w30],[class~=w30] width: 30px !important[class~=h5] height: 5px !important[class~=h10] height: 10px !important[class~=h15] height: 15px !important[class~=h20] height: 20px !important[class~=logo] width: 110px !importantheight: auto !important[class~=logo2] width: 100px !importantheight: auto !important[class~=hide],tr[class~=hide],[class~=hide],[class~=hide] display: none !importantheight: 0 !importantline-height: 0 !importantvisibility: hidden !importantwidth: 0 !important[class~=f8],a[class~=f8] font-size: 8px !importantline-height: 8px !important font-size: 12px !importantline-height: 16px !important[class~=f14] font-size: 14px !importantline-height: 18px !important[class~=f16] font-size: 16px !importantline-height: 20px !important[class~=f18] font-size: 18px !importantline-height: 22px !important[class~=via] float: left !importantwidth: auto !importanttext-align: right !important[class~=about] float: right !importantwidth: auto !importanttext-align: right !important[class~=title] font-size: 24px !importantline-height: 28px !importanta[class~=button] font-size: 12px !importantline-height: 16px !importantpadding: 15px 0 !important text-align: center !important[class~=needHelpCell] display: inline !importantfont-size: 14px !importantline-height: 18px !important text-align: center !importanta[class~=needHelpButton] border-radius: 5pxbackground-color: 40a4bcbackground-repeat: repeat-xbackground-image: -moz-linear-gradient(top, 40a4bc, 138ead)background-image: -ms-linear-gradient(top, 40a4bc, 138ead)background-image: -webkit-gradient(linear, 0 0, 0 100%, from( 40a4bc), to( 138ead))background-image: -webkit-linear-gradient(top, 40a4bc, 138ead)background-image: -o-linear-gradient(top, 40a4bc, 138ead)background-image: linear-gradient(to bottom, 40a4bc, 138ead)padding: 5px 10px !importantborder-bottom: 2px solid bfbfbdcolor: fff !importantfont-size: 14px !importantline-height: 14px !importantmargin: 0 0 0 10px !importanttext-transform: uppercase !importanttext-align:center[class~=dl-spacer] height: 10px !importantwidth: 1px !important[class~=dl-spacer] height: 10px !important[class~=term] text-align: left !importantfont-size: 12px !importantline-height: 12px !important font-size: 12px !importantline-height: 16px !important[class~=paperclip],[class~=paperclip] width: 12px !importantheight: 12px !important[class~=bigcheck],[class~=bigcheck] width: 20px !importantheight: 20px !importantpadding-right: 5px !important[class~=iconLink] width: auto !importantdisplay: inline-block !important[class~=iconLeft] margin-right: 5px !important[class~=iconRight] margin-left: 5px !important [class~=only-desk] display: none !important [W7P0DK-X19W2] [W7P0DK-X19W2]

La situación la tengo clara, pero la respuesta a mi cambio de banco no se ha producido. Mi nueva cuenta de Kutxabank es Código IBAN ES55 2095 3129 1091 2282 0221 Código swift (BIC) BASKES2BXXX, mi nueva tarjeta es 4921074035002602

- Por favor, escriba su respuesta por encima de esta línea -¡Hola!Gracias por ponerse en contacto con nosotros. Nos esforzamos por responder en un plazo de dos días laborables. Sin embargo, el tiempo de respuesta puede variar en función de nuestra carga de trabajo y de la complejidad de la situación. Tenga la seguridad de que estamos haciendo todo lo posible para dar prioridad a los casos más urgentes, especialmente aquellos con recogidas inminentes.Estaremos encantados de que no cree una nueva solicitud hasta que nuestro equipo responda a la actual.Saludos cordiales,--------------------------------Este correo electrónico es un servicio de DISCOVERCARS.COM.[W7PNJ2-VR6EX]