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Ryanair ref: 76444514/YQHNXE Denegacion embarque
Número de caso15043052
Estimados señores
Les escribimos en relación a la reclamación presentada por CARLOS PEREZ FERNANDEZ
Todas nuestras tarifas incluyen una bolsa personal pequeña para llevar a bordo, como un bolso de mano o una funda de portátil (40 x 20 x 25 cm). Es posible adquirir una pieza de equipaje de mano adicional de 10 kg, con unas dimensiones máximas de 55 x 40 x 20 cm, si la tarifa elegida no incluye dicha pieza de equipaje.
Si la bolsa pequeña o la pieza de equipaje de mano de 10 kg no caben en los medidores de equipaje situados en la puerta de embarque, etiquetaremos la pieza de equipaje y la colocaremos en la bodega del avión sujeto al pago de una tasa de facturación de equipaje en la puerta de embarque.
Les informamos que los billetes de Ryanair no son reembolsables. Esto se especifica claramente en nuestros Términos y Condiciones al realizar la compra.
Les informamos que los vuelos operaron según lo programado y que los pasajeros decidieron no viajar.
Debido a lo anterior no podemos ofrecer un reembolso al cliente.
Atentamente
E. Hidalgo
Regulator Admin. Support Specialist
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Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [93N7P6-1YZGL]
