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Estimado Sr./Sra.,
Nos referimos a su reciente correspondencia en nombre del JAIME A SB.
En nombre de Ryanair, lamentamos las molestias ocasionadas por el equipaje del pasajero en el vuelo FR2589 de KRK a AGP el 3 de mayo de 2025, sin embargo, nos gustaría manifestar lo siguiente:
De acuerdo con el Convenio de Montreal y los Términos y Condiciones Generales de Transporte de Ryanair, el importe de compensación para las reclamaciones se determina en función del valor del artículo dañado, teniendo en cuenta la depreciación por uso y desgaste.
Lamenmente, en este caso, debido al tiempo considerable transcurrido desde la compra del equipaje, el valor del artículo se ha depreciado completamente, y como resultado, no podemos ofrecer un reembolso.
En vista de lo anterior, lamentamos informarle que no podemos brindarle más asistencia con respecto a su reclamación.
Atentamente,
Fergus T.
Regulator Admin Support Specialist
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Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [VWZ9XW-1GLG4]
