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Ref:
Estimado Sr.Sra.
Acusamos recibo de su correspondencia en nombre de la Sra. Diana Ginette Del Pilar Stanecka.
Deseamos informarle que los pasajeros de la reserva RQ72SS no realizaron el check-in a tiempo.
Por lo tanto, se les cobró la tarifa de aeropuerto tal como se esce en nuestros Términos y condiciones generales, aceptada por el reclamante al momento de la compra. Esta tarifa se cobró correctamente y no es reembolsable, ya que no realizaron el check-in hasta 2 horas antes de la hora de salida programada.
Según nuestro sistema, el pasajero realizo el check-in a las 16:32h, con el vuelo previsto para salir a las 17:55h, es decir, menos de 2 horas antes de la salida.
No tenemos conocimiento de ninguna interrupción del sitio web o la aplicación el día en que los pasajeros intentaron realizar el check-in.
Nos solidarizamos con las circunstancias de los pasajeros, pero no estamos en condiciones de procesar la solicitud de reembolso.
Esperamos que esto haya sido de ayuda.
Atentamente,
Fergus T.
Regulator Admin Support Specialist
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