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Ryanair Ref. 73686096Ref.
Estimado/a Sr./Sra.
Acusamos recibo de su correspondencia en nombre de la Sra. Mónica López.
En nombre de Ryanair, le pedimos disculpas por el incidente con su equipaje en el vuelo FR7206 de Madrid-MAD a Dublin-DUB, el día 10/12/25.
Le informamos que, de acuerdo con nuestros Términos y Condiciones aceptados al momento de la compra, todos los clientes pueden llevar a bordo una pieza de equipaje de mano pequeña de hasta 40 x 30 x 20 cm.
Si ha adquirido el billete Priority 2 Cabin Bags (incluido un billete Plus, Flexi Plus), puede llevar a bordo una pieza de equipaje de mano pequeña y una grande, con un peso de hasta 10 kg y unas dimensiones máximas de 55 cm x 40 cm x 20 cm.
Si ha adquirido la pieza de equipaje facturado de 10 kg (hasta 10 kg y unas dimensiones máximas de 55 cm x 40 cm x 20 cm), puede llevar su pieza de equipaje pequeña a bordo del avión; sin embargo, la pieza de equipaje facturado de 10 kg debe depositarse en el mostrador de facturación de equipaje antes de entrar en el control de seguridad. Al llegar a su destino, recogerá la pieza en la cinta de equipaje. Si llega a la puerta de embarque con equipaje adicional o de gran tamaño, se le rechazará en la puerta de embarque o, si está disponible, se colocará la pieza de equipaje en la bodega del avión pagando una tarifa.
Dado que llegó a la puerta de embarque con equipaje que no cumplía con lo anteriormente dicho, la tarifa cobrada ha sido correcta y no posee derecho a reembolso.
Pueden comprobar la información en el siguiente enlace: s:help.ryanair.com/hc/es-es/categories/12489112419089-Normas-de-equipaje
Esperamos haber sido de ayuda al respecto.
Atentamente
Oscar D.
Regulator Admin Support Specialist
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Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [95MZEG-6N0X3]
