Hi there,
Thank you for reaching out and for providing the transaction details. We appreciate you bringing this matter to our attention
For security and privacy reasons, we are only able to disclose information, make account changes, or process refunds once the request has been verified and authorized by the account holder. At this time, we are unable to proceed without direct confirmation from SARAH BEATRIZ BALLESTEROS MARTINEZ.
To move forward, we kindly ask that the account holder either:
Contact us directly with the same transaction details provided, or
Be copied on this email thread and reply directly to authorize the request.
Once authorization is received and ownership is verified, we will promptly review the account and address the refund request accordingly.
Thank you for your cooperation. Please feel free to reach out if you need any additional information from us.
Regards,
Jade
IQ Institute Team
s:app.iq-institute.org/ support@iq-institute.org
Our team aims to respond within 24-48 hours. To help us assist you as efficiently as possible, please avoid submitting duplicate requests, as this can cause delays.
El 10 de enero de 2026, 12:15:28 UTC, Reclamar reclamar@ocu.org escribió:
