Cobro de reemplazo

Hola, compré un aparato al enchufarlo se quemó algo por dentro y aunque encendia, la batería no cargaba ni entraba en modo de carga por lo que suspuse que algun fusible d ela batería se quemo por estar defectuoso. Contacte a la empresa y envié el aparato a coste mio (tras meses detrás de ellos) cuando les llegó el aparato lo investigaron y tras mas de un mes me dicen que el aparato está perfecto y que para devolverlo me cobran el envio!! Me enseñan un video de un aparato que claramente no es el mio porque el mío estaba quemado

Dear Customer, Thank you for reaching out to us. We have tried our best but have not been successful in finding an order that matches with the information we can find in your message. We hope you can provide us with one or all of the following so that we can assist you in your request: -The order number; -The full name used to place the order; -The email address used to place the order Thank you and we look forward to receiving your reply. Kind regards, Eunice Miller STYLEVANA Este correo electrónico es un servicio de Stylevana. El 25 de febrero de 2026, 11:30:35 UTC, reclamar@ocu.org escribió:

Order number : BWSVESB2000077308 Support request ticket: #341597

Dear Customer, Thank you for reaching out. If you would like to check your order status, kindly provide the order number for our further checking. If there is anything we can assist, please feel free to let us know. Kind regards, Eunice Miller STYLEVANA Este correo electrónico es un servicio de Stylevana. El 26 de febrero de 2026, 12:00:31 UTC, reclamar@ocu.org escribió:

I already did Order number : BWSVESB2000077308

Dear Customer, Thank you for reaching out. If you would like to check your order status, kindly provide the order number for our further checking. If there is anything we can assist, please feel free to let us know. Kind regards, Eunice Miller STYLEVANA Este correo electrónico es un servicio de Stylevana. El 27 de febrero de 2026, 7:15:24 UTC, reclamar@ocu.org escribió:

I have provided the order number twice, are you a human or a bot

Dear PAULA LAORGA, Thank you for contacting us. In regard to your Order BWSVESB2000077308, we have reviewed your case and noted that the Medicube - Age-R Ultra Tune 40.68 - 320g was returned under warranty. Following a thorough inspection and testing, the device is functioning properly without any issues. The device is currently being prepared for return to you. Our Customer Support Team will provide you with further details regarding the return via email. We apologize for any inconvenience this may have caused. Kind regards, Kelly Peters STYLEVANA Este correo electrónico es un servicio de Stylevana. El 27 de febrero de 2026, 8:00:33 UTC, reclamar@ocu.org escribió: