Your request (40947) has been updated. To add additional comments, reply to this email.----------------------------------------------Lizelle, Sep 11, 2023, 10:34 PDTHi Abogados,Thank you for reaching out to Chargeasap product. This is Lizelle and I'll be assisting you on this ticket.First, we sincerely apologise for the late response. Please be informed that we are currently experiencing high volume of inquiries.We regret any dissatisfaction our previous correspondences may have caused and apologize sincerely. According to ticket request 40047, the warranty for the customer's Omega charger has already expired. We understand that this may come as disappointing news, and we sincerely apologize for any inconvenience caused. As the warranty period has lapsed, we are unable to proceed with the assessment and fulfillment of warranty claims. The guaranteed warranty period was also specified on our campaign page. Also, please note that there is usually no refund once the campaign ends as the funds have already been paid to the crowd funding platform and used for the development of the product. The nature of crowdfunding is such that campaigns on Indiegogo are raising funds for work-in-progress projects, ideas, or causes. Contributing to a campaign and claiming a perk on Indiegogo is not the same as buying a product online.Once again, we apologize for any inconvenience this may cause, and we genuinely appreciate your understanding.Feel free to let me know if you have any further questions, concerns or if there is anything else we can do.Kind regards,--LizelleCustomer Happiness Team_**M:**_ _+1 601-228-1049__**W:**_ _www.chargeasap.com__**E:**_ _help@chargeasap.com_ ----------------------------------------------Abogados, Sep 4, 2023, 10:20 PDT --------------------------------This email is a service from Chargeasap.[VR4RN4-WWRNE]
