:first-child
margin-top:0;
padding-top:0
.content- h1
font-size:1.3em;
font-weight:bold;
line-height:25px;
margin-top:20px;
margin-bottom:5px
.content- h1 + h2
margin-top:0!important
.content- h2 + h1
margin-top:0!important
.content- h2
font-size:1.1em;
font-weight:bold;
margin:20px 0 5px
.content- h3, .content- h4, .content- h5
font-size:13px;
font-weight:bold;
margin-bottom:5px
.content- p
margin:0 0 15px 0
.content- p.no-margin
margin:0;
min-height:15px
.content- p , .content- h1 , .content- h2 , .content- li , .content- .intercom-h2b-button
margin:0;
padding:0;
vertical-align:top
.content- a
color:1251ba;
text-decoration:underline
.content- .messenger-card .link
margin-bottom:25px
.content- strong
color:606060
.content- ol, .content- ul
margin:0 0 20px 40px;
padding:0;
list-style:disc
.content- ol
list-style:decimal
.content- ol li, .content- ul li
margin:5px 0
.content- blockquote
padding:10px 0;
margin:10px 0;
font-style:italic
.content- blockquote a
color:8C8C8C
.content-
max-width:100%;
margin:15px 0 15px
.content- .intercom-container
margin-bottom:16px
.content- hr
border:none;
border-top:1px solid DDD;
border-bottom:0;
margin:20px 0
.content- th
font-weight:bold;
background:F6F6F6
.content- , .content- th
padding:7px 10px;
border:1px solid DADADA;
text-align:left;
vertical-align:top
.content-
margin-bottom:20px;
border-collapse:collapse;
border-spacing:0
.content- .intercom-container.intercom-align-center
margin-left:auto;
margin-right:auto
.content- .intercom-container
border:none;
padding:0;
margin:0
.content- a.reply-in-messenger-button
background-color:286efa;
color:white;
padding:6px 25px;
margin:0px 0 16px 0;
border-radius:20px;
text-decoration:none;
display:inline-block;
font-size:12px
.content- p.reply-in-messenger-message
color:8c8c8c;
font-size:12px;
margin:0
.ratings, .content- .messenger-card
border-collapse:separate;
border-spacing:0;
-layout:fixed;
border-radius:5px;
border:1px solid dadfe3;
margin-bottom:0
.fin-reply-options
border-collapse:separate;
border-spacing:0;
-layout:fixed;
margin:0
.fin-reply-button
color:0A2C93;
text-decoration:none;
border:1px solid FFFFFF!important;
border-radius:40px;
background-color:E7ECFE;
padding:8px 16px;
display:block;
margin-right:10px
.content- .ratings
width:260px;
padding:16px 0
.ratings
padding:16px 0
.content- .ratings
margin:0
.align_top
vertical-align:top
.align_center
margin:0 auto
.smiley
padding:4px
.divider
border:none;
height:1px;
color:f0f0f0;
background-color:f0f0f0;
margin:0
.feedback-text
margin-bottom:0.3em;
margin-top:0
.deemphasized_text
color:8c8c8c
.sent_to_text
font-weight:bold
.dark_text
color:222
.light_text
color:999
.align_middle
vertical-align:middle!important
.history .history_content
font-style:normal;
padding-top:1px;
border-left:1px ccc solid;
margin:0 0 0 .8ex;
padding-left:1ex
.history .history_content . *:last-child
margin-bottom:0
.powered_by_badge
font-size:14px
.powered_by_link
color:8c8c8c;
font-weight:bold;
text-decoration:none
.email_signature .container
.email_signature th
font-weight:normal
.email_signature p, .email_signature h1, .email_signature h2
margin:0;
padding:0;
text-align:start
.history
color:500050
.ticket_card
border:1px solid E1E1E1;
border-radius:8px;
width:100%;
max-width:570px;
word-wrap:break-word
.ticket_card .app_logo
width:100%;
padding:18px 40px;
border-bottom:1px solid E1E1E1
.ticket_card .app_logo
height:26px!important;
max-height:26px!important;
max-width:100%
.ticket_card .
padding:28px 40px;
font-size:14px;
font-weight:400;
line-height:16px;
width:100%
.collapsed_ticket_card .title, .ticket_card .title
font-size:18px;
font-weight:700;
line-height:24px
.ticket_card .ticket_state_description
font-size:16px;
line-height:20px;
padding-bottom:24px
.ticket_card .ticket_state_step
border-radius:8px;
height:4px;
margin-bottom:8px
.ticket_card .ticket_state_submitted
background-color:334bfa;
border-color:334bfa
.ticket_card .ticket_state_in_progress
background-color:b24d00;
border-color:b24d00
.ticket_card .ticket_state_waiting_on_customer
background-color:db0629;
border-color:db0629
.ticket_card .ticket_state_resolved
background-color:0f7134;
border-color:0f7134
.ticket_card .ticket_custom_state_submitted
background-color:334bfa;
border-color:334bfa
.ticket_card .ticket_custom_state_in_progress
background-color:334bfa;
border-color:334bfa
.ticket_card .ticket_custom_state_waiting_on_customer
background-color:b24d00;
border-color:b24d00
.ticket_card .ticket_custom_state_resolved
background-color:0f7134;
border-color:0f7134
.ticket_card .ticket_state_inactive
background-color:DADADA;
border-color:DADADA
.ticket_card .ticket_progress
font-size:13px;
line-height:16px
.ticket_card .ticket_state_label_inactive
color:757575
.ticket_card .ticket_state_label_active
font-weight:700
.ticket_card .ticket_state_label
margin-bottom:4px
.ticket_custom_state .label
font-size:16px;
font-style:normal;
font-weight:700;
line-height:30px
.ticket_custom_state .submitted
color:334bfa
.ticket_custom_state .in_progress
color:334bfa
.ticket_custom_state .waiting_on_customer
color:b24d00
.ticket_custom_state .resolved
color:0f7134
.ticket_card .attribute_name
font-weight:600;
word-wrap:break-word
[dir="rtl"] .ticket_card .ticket_state_spacing
padding-left:8px
[dir="ltr"] .ticket_card .ticket_state_spacing
padding-right:8px
[dir="rtl"] .ticket_card .attribute_name
padding:8px 0 8px 16px
[dir="ltr"] .ticket_card .attribute_name
padding:8px 16px 8px 0
.ticket_card .attribute_value
word-wrap:break-word;
padding:8px 0
.ticket_card .ticket_description
padding-bottom:24px
.reply_in_messenger_card
background:F5F5F5;
border-radius:8px;
width:100%;
max-width:570px;
word-wrap:break-word;
padding:16px
.reply_in_messenger_card .title
font-size:16px;
font-weight:600;
line-height:24px;
word-wrap:break-word
.reply_in_messenger_card .
font-size:14px;
font-weight:400;
line-height:20px;
word-wrap:break-word;
padding-top:8px
.chat_notification_container
width:100%;
max-width:570px;
font-size:14px;
font-weight:400;
line-height:20px;
word-wrap:break-word
[dir="rtl"] .chat_notification_container .admin_avatar_wrapper
padding-left:16px
[dir="rtl"] .chat_notification_container .user_avatar_wrapper
padding-right:16px
[dir="ltr"] .chat_notification_container .admin_avatar_wrapper
padding-right:16px
[dir="ltr"] .chat_notification_container .user_avatar_wrapper
padding-left:16px
[dir="ltr"] .chat_notification_container .message_bubble
margin-left:auto
[dir="rtl"] .chat_notification_container .message_bubble
margin-right:auto
.chat_notification_container .user_avatar_wrapper .initials_avatar
border-radius:100px;
color:white;
font-size:12px;
height:28px;
line-height:28px;
width:28px;
text-align:center
.chat_notification_container .comment_wrapper
padding:12px 16px;
border-radius:10px;
background:F5F5F5
.chat_notification_container .comment_wrapper p
margin:0
.chat_notification_container .brand_logo
height:26px!important;
max-height:26px!important;
max-width:100%
.chat_notification_container .comment_wrapper
max-width:100%!important
.collapsed_ticket_card
border:1px solid E1E1E1;
border-radius:8px;
padding:12px 20px
.align_middle
vertical-align:middle
@media (max-width: 768px)
.ticket_card .app_logo
padding:18px!important
.ticket_card .
padding:18px!important
[dir="rtl"] .ticket_card .ticket_state_spacing
padding-left:2px!important
[dir="ltr"] .ticket_card .ticket_state_spacing
padding-right:2px!important
.ticket_card .ticket_state_spacing
padding-right:2px!important
.ticket_card .ticket_description
padding-bottom:16px!important
.fin-reply-options , .fin-reply-options t, .fin-reply-options th, .fin-reply-options , .fin-reply-options tr
display:block
.fin-reply-options, .fin-reply-options
width:100%
.fin-reply-button-wrapper
padding:0!important
.fin-reply-button
margin:4px 0!important
--.
Buenas tardes,Nos gustaría expresar nuestro agradecimiento por su comprensión y paciencia en relación con los procedimientos de reembolso por la cancelación del Road Trip Festival.A día de hoy, a pesar de nuestros repetidos esfuerzos por comunicarnos, el organizador del festival no ha respondido. Ahora han emitido un comunicado público en el que afirman erróneamente que Xceed es responsable de emitir los reembolsos.Queremos aclarar que, según nuestras comunicaciones anteriores, el organizador está obligado por contrato a gestionar tanto la cancelación como los correspondientes reembolsos de las entradas. Lamenmente, aún no han cumplido con esta responsabilidad.En vista de la falsa declaración pública realizada por el organizador en la página de Instagram, estamos emprendiendo acciones legales contra la empresa responsable de la organización del Road Trip Festival.Consideramos especialmente importante reiterar que la satisfacción del cliente siempre ha sido un elemento fundamental para Xceed. Seguiremos adelante con nuestras iniciativas con determinación para protegerle, y nuestro personal está a su disposición para ayudarle con cualquier pregunta o aclaración que pueda tener.Gracias una vez más por su continua paciencia y apoyo.MiguelXceedPowered by Intercom On Sat, Aug 10, 2024 at 20:00 PM, reclamar@ocu.org wrote:
