Unfortunately, I found Mar de Ons’ policy to be deeply unfair. It may be legal under Spanish legislation, but they do not allow passengers to cancel after 14 days and changes are only possible if requested more than 5 days in advance. This leaves customers stuck in unforeseen situations, with no flexibility. There is a clear imbalance, passengers have no right to cancel or modify, even if willing to pay more, while the company reserves full freedom to cancel at any time. It goes against consumer interests and it is a poor costumer service and the costumer service is a waste of out time with standard replies… If you are looking for more flexible options, I suggest booking other Navieras, which often offers a “Cancel for Any Reason” option, allowing refunds even if the passenger changes plans, although subject to specific fees and conditions. I hope this helps other international travelers make more informed choices!
