Teniamos comprado un vuelo Madrid - Reikiavik el día 20 de diciembre a las 22:00h. Dos días antes envían un correo en el que adelantan la hora de salida a las 12:15 h del 20 de diciembre. Te dan la opción de cancelar el vuelo y te devuelven el dinero, coger otro día con esta compañía que suponía atrasar el vuelo al día 27 o aceptar el cambio y en compensación nos daban 12€ para gastar en el aeropuerto de Barajas.
A continuación copio el email recibido el día 18 de diciembre:
Dear Sandra,
This is an important notification regarding your PLAY flight, booking M34AVL
Due to operational reasons we are forced to depart earlier than scheduled for your flight OG665 MAD - KEF 20 Dec, 2024.
The new estimated departure time is now 20 Dec, 2024 12:15 local time.
We would also like to inform you that due to this change, you are entitled to a refreshment voucher of 12 EUR which has been added to your boarding pass, use the boarding pass as a form of payment.
Please note that the voucher can not be used onboard the aircraft, the restaurants that accept iCoupon at Adolfo Suárez Madrid-Barajas airport can be found on this website:
https://www.icouponworldwide.com/airport/MAD.
Please note that the check-in and baggage drop-off open at 09:15 and close at 11:15 local time.
If the new flight suits your travel plans no further action is needed from your end. However, we understand that this change may not be suitable. If so, you have other options to choose from. Please click on the “My Personal Information” button below to view your options and make your selection.
We apologize for any inconvenience this may cause and appreciate your understanding.
Information related to disrupted flights can be found here: https://www.flyplay.com/support/pages/disruption-flight-delay
Me gustaría que revisasen esta situación para que no vuelva a pasar .
