Dear Patreon Support,
I am writing to formally address a critical issue regarding unauthorised duplicate billing associated with my email address.
Despite having previously contacted your Customer Service team explicitly requesting that no extra or duplicate accounts/charges be processed, my email address was somehow associated with two duplicate accounts. As a result, I have been double-charged approximately €80 in less than a month.
Due to this recurring issue and the failure of your support team to prevent these unauthorized charges, I am taking the following immediate steps:
Immediate Cancellation & Deactivation: I demand the immediate cancellation, closing, and deletion of any duplicate accounts associated with my email address, as well as the termination of all active subscriptions.
Full Refund: I request an immediate refund of all duplicate and unauthorised charges totaling approximately €80 back to my original payment method.
PayPal Dispute & Payment Block: Please note that I have already initiated a formal dispute through PayPal and instructed them to block any further automatic payments or charges from Patreon.
Regulatory Escalation: Be advised that I am formally escalating this matter through OCU (Organización de Consumidores y Usuarios - the Spanish Consumers and Users Association) and relevant European consumer protection authorities.
Please confirm in writing once the refund has been processed and all accounts under this email have been closed.
Sincerely,
Luis Trak Mireles
