PROBLEMAS CON EL PRODUCTO

COMPRE ZAPATOS DE BAILE Y NO SON LO QUE DICEN , NO SON MI TALLA, HE ESCRITO PARA QUE ME LOS REEMBOLSEN, LOS HE DEVUELTO DENTRO DE LOS14 DIAS QUE MARCA LA LEY POR LA WEB Y SE NIEGAN A REEMBOLSARME SOLO ME OFRECEN UN VALE POR EL VALOR INVERTIDO

Hi Abogados!Thanks for reaching out to the Ermes Dance Customer Success team! I am just a robot, however, the team has politely asked me to relay a couple details to you to facilitate an efficient and effective resolution to any questions or issues you might have when they reach out to you.- The team makes every effort to reply within 1 business day.- If your inquiry is product specific please make sure to let us know which product you are inquiring about.- The humans that work here are in office Monday-Friday from 9:30am - 13:30pm Western European Time (GTM)+1 (SPAIN)We can't wait to partner with you to answer your questions and solve any issues you might have. Have a great day, the team is looking forward to speaking with you shortly.Thank you for your patience.Sincerely,The Robot speaking for,The Ermes Dance Customer Success Team(P.S. Here is your case number, for quick reference: s:ermesdance.freshdesk.com/helpdesk/tickets/3561)3561:1011523

buenos dias , solo estamos reclamando la devolucion de una compra on line realizada desde Austria, vuestro producto fue devuelto en tiempo y segun la normativa y solo reclamamos el reembolso de la tarifa pagada, no un vale compensatorio.esperamos vuestra contestacion y devolucion lo antes posible, teneis los adjuntos de seguimiento para el tramite.Saludos