CEER 2014 Customer Conference: Retail Energy Markets: from advocacy to action

09.30 - 09.45 Welcome Lord Mogg CEER President

09.45 - 10.00 Opening Remarks Is delivery of the Internal Energy Market on time?

Session 1 Strategy for Retail Energy Markets Lord Mogg CEER President
10.00 - 10.15 Regulators’ Green Paper: Energy Regulation: A Bridge to 2025 - Lord Mogg CEER President
10.15 - 10.30 European Commission’s Retail Energy Market agenda - Mr Dominique Ristori (tbc) Director General, DG ENER, European Commission
10.30 - 11.45 High-level panel discussion on future-proofing retail energy markets (in the form of short Q&As with panel members)
Ms Monique Goyens
Director General, BEUC
Professor Jean Michel Glachant (tbc)
Director, Florence School of Regulation
Mr Claude Turmes (tbc) Member of the European Parliament
Mr Charalampos Pippos (tbc)
Greek Presidency
11.45 - 12.15 Questions from the floor
12.15 - 13.15 Lunch Break

13.15 - 13.30 Opening Remarks
Better deals for Energy Customers
Mr Neven Mimica
Consumer Policy Commissioner,
European Commission

Session 2 Advocacy in action - best practices (parallel interactive breakout sessions)
13.30 - 14.50
Session A: Simplicity
Chair: Mr Roberto Malaman, CEER
Objective: to improve simplicity for consumers on billing, choice and use of energy
- Mr Bo Hesselgren, Energy Market Advice Bureau, Sweden
- Ms Sharon Darcy, Consumer Futures Board Member
Session B: Empowerment through switching
Chair: Mr Matthias Noorlander, CEER

Objective: to explore how to help consumers pro-actively switch (including tips for collective switching at local level)
- Mr David Ortega, OCU, Spain
- Mr Philip Lewis, VaasaETT
14.50 - 15.10
Coffee Break
15.10 - 15.20
Summary of sessions A and B
Mr Roberto Malaman and Mr Matthias Noorlander
Session 3 Delivering the 2020 Customer Vision – from advocacy to action Ms Patricia de Suzzoni CEER
15.20 - 16.40
Presentation of actions by Supporters of the Vision
Ms Patricia de Suzzoni, CEER
Mr Thomas Low, Eurogas
Ms Mia König, GEODE
Mr Marco Margheri, Eurelectric
Mr Lewis Shand Smith, NEON
Mr Willem Strabbing, ESMIG
Reactions from:
Ms Despina Spanou (tbc)
Director, Consumer Affairs Directorate (DG SANCO)
16.40 - 16.50
Questions from the floor
16.50 - 17.00
Concluding remarks
Lord Mogg, CEER President