Campaign against the abusive practices of some car rental companies

In coordination with the British consumer protection association Which?, OCU has begun a campaign to end a series of practices that are deemed contrary to the rights of consumers, such as the so-called "empty-full clause" whereby the customer is obliged to pay, over the price originally agreed, the cost of a full fuel tank and deliver it empty upon return of the vehicle, but is not entitled to a refund of the price of any unconsumed fuel.
This practice happens everywhere but, as revealed by a report published by Which? in 2012, it happens even more in Spain. According to a survey - still being carried out - by OCU, on 30% of occasions the full / empty clause is applied, including 18% of cases in which fuel not consumed is not reimbursed.
For OCU it is very serious that the consumer is forced to pay for an additional service that has not been requested, without being able to cancel the reservation, without forfeiting the deposit.
Therefore, in addition to requesting the AECOSAN to investigate these practices, in our letter we urge the Agency to take out an injunction against all those companies which carry out a practice which is clearly contrary to the rights of consumers.