OCU reports 24 brands of mobile phones and tablets for misleading advertising

Ocu has filed a formal complaint with the Department of Consumer Affairs for the Community of Madrid against 24 brands of mobile phones and 16 tablets for misleading advertising in how they show the real internal storage of a total of 171 phones and 75 tablets which were analysed.
As shown by the analysis conducted by OCU the real capacity available in these devices is a long way from what is announced, since the terminals carry applications, which consumers have not asked for, that cannot be eliminated and which are sometimes  updated by taking space from the device. Moreover, some of these applications that reduce the available space which the consumer has paid for, pay a fee to the manufacturer of the phone or tablet.

For OCU this practice poses a serious detriment to the consumer, especially considering that one of the most important features of these devices which makes a consumer opt for one model or another, is the publicised internal storage capacity of the product. It has therefore asked the Department of Consumer Affairs for the Community of Madrid not only to punish brands that are acting this way but also to require them to report the real and available internal storage capacity in addition to forcing them to refund a proportionate part of the money paid for the space unavailable to consumers or to free up the space unduly occupied.

For this same reason OCU has approached the Spanish Agency for Consumer Affairs and Food Safety so that in exercising its powers, it also takes measures to defend the rights of consumers.