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Derechos del consumidor

Investigation by the CNMC into unfair commercial practices by electricity companies

11 may. 2014
The National Commission of Markets and Competition (CNMC) has learned of written communications to consumers and public announcements in the media regarding electricity supply options for domestic consumers, which may be contrary to Article 3 of Law 15 / 2007 of July 3, Defence of Competition (LDC), and has decided to open an investigation.

The National Commission of Markets and Competition (CNMC) has learned of written communications to consumers and public announcements in the media regarding electricity supply options for domestic consumers, which may be contrary to Article 3 of Law 15 / 2007 of July 3, Defence of Competition (LDC), and has decided to open an investigation.

OCU denounced in February 2014, to the Secretary of State for Energy and to the Director of Energy for the CNMC the widespread existence of these practices (such as slamming or selling "door to door"), which have resulted in almost a third of consumers not knowing if they are in the open market or under the regulated tariff, and in recent years there has been a significant shift of consumers towards this aforementioned market, but usually within the same business holding.
OCU will collaborate with the CNMC in all that is required as part of this investigation to end these practices which cause significant economic harm to consumers because the free market rates usually involve higher bills.