MOVISTAR up 100% the price of the call to your answering service

OCU warns of intent to MOVISTAR raise the price of calls to your answering service. Starting on June 1, 2016, these calls now cost 6.05 cents, 12.1 cents cost pass with VAT per call. Although there is a spending cap of 2.42 euros per month which remains identical. OCU recalls that this service ceased to be free from October 1, 2014 and now almost two years after rising 100% the cost of the call.

This price increase in the services provided MOVISTAR adds to the recent increases merger services and new price increases that will occur in the Movistar TV packages and change in rates of Internet data.

This continuous upward trend of prices OCU has been reporting in recent months, it is expected to be accompanied by movements in the services of other operators. And this is due to the worrying process of concentration that has occurred in the telecommunications market. There has been a significant reduction in the number of operators that caused the reduction in capacity of consumer choice as well as the change in the price trend that's been constant reductions in recent years to widespread increases fruit of that less competition.

Given these unilateral increases by companies OCU recalls that consumers can, if they deem it appropriate, resolve their contracts regardless of the period of stay that are fixed and without paying any penalty for it. Dispatchers have permission to modify the rates provided they inform the customer with a month in advance and warn him of his right to terminate the contract without penalty. Movistar did so in 2015 when he climbed 5 euros monthly price of Merger.

OCU therefore encourages consumers to consult other cheaper options, especially if you do not want to have any of the services that Movistar included by default in most of their packages. OCU calls for the communication to provide Movistar customers the option to cancel without answering service cost is no limit, when this unilateral price increase by Movistar is reason to cancel the entire service without penalty. However, if the stay were associated with the acquisition or financing of a terminal itself may result in cancellation costs for the consumer if you want to retain the equipment.