Increases consumer dissatisfaction with electricity services

Today has been new ata Household Panel semester of CNMC for the fourth quarter of 2015 and where the opinions of Spanish consumers are collected. According to data published in all sectors analyzed is the power sector which has the greatest number of people dissatisfied with the services received with 25.9%, and also this figure has increased almost one and a half compared to the previous half of 2015 where the data is 24.6% stood at. The main reason in the opinion of the majority of respondents (92.6%) is because the price of the service is expensive and more than half (55.3%) believes that the bills are unclear. The user experience is similar to the gas as the main grievances, price and lack of clarity on bills, but nevertheless has decreased the percentage of people dissatisfied to 14.5% in the second quarter of 2015. 

The second place in terms of user dissatisfaction is taken by the telecommunications sector, particularly in fixed broadband with 18.4% and where there is an increase over the previous quarter. Third pay TV stands with 17.8% and a significant increase over the previous quarter. After the price, main complaint in all services analyzed, the quality of service is the second reason most appropriate services in fixed and mobile broadband and pay TV. 

Fixed broadband and mobile Internet appears as the second reason for dissatisfaction lack of quality of service, both with figures close or slightly higher than half of respondents believe that is the cause of dissatisfaction. Both services are also those which have received more complaints from households and individuals in Spain along with fixed telephony although services are the gas and electricity those where there is greater dissatisfaction according to data analysis. 

For years OCU calls for concrete measures to actively promote competition. Currently through the mobilization of the III Collective Power Purchase 10 measures were proposed to achieve a fairer for consumers in Spain energy market. Participants voted the most important points for them and the three with the most votes were: efficiently pursue unfair trade practices, conduct an audit of the electricity sector and promote a competitive market. For OCU is clear message to the Administration consumers and companies in this sector, more competitive, more respectful commercially with the consumer and cost more market transparency is demanded.