The National Commission of Market Competition (CNMC), has published a report on fees at cash machines (ATM). It concludes among other things that the banks most affected by the new commission model are those smaller or less ATM network, as ING Bnak or Evo. The report also states that there is no evidence that there has been an increase in fees to consumers. 

It is recalled that before the adoption of the new rules on fees at ATM, the CNMC itself started that it would monitor the commissions for the price charged does not exceed the cost of providing it. In this regard the Ministry of Economy was estimated to 0.75€ per transaction was a sufficient rate and rates close to 2€ were excessive. In the same vein the opinion of the Ombudsman, which considers it appropiate to set a maximum rate that corresponds with the service is located.

However, in its report has not recommended the stablishment of maximum limits, and in opinion of the OCU clearly harms the one hand to consumers who pay a higher commission and other competition because it favors large entities and limits access to the market of small entities. CNMC itself acknowledges in its report that the new rules on commissions favors large entities with a larger network of ATMs to the detriment of small and medium which may constitute a barrier to entry for new operators to favor more the concentration of the banking market detriment of consumers.

The report also highlights the lack of transparency of some financial institutions in communicating rates to their customers, repeated failure of the institutions favored by the passivity of the Bank of Spain.

From OCU also it is missing on the findings or recommendations of the report mention about the use of cash dispensers in the euro zone. CNMC has ignored the widespread breach of European legislation by most financial institutions, which are charging their customers than permitted by Regulation 924/2009 on cross-border payments in euro which prevents charging higher fees to amounts established for the same operation within the national territory.

OCU already reported this fact to the Bank of Spain, complaint that has not been answered by the Bank of Spain or has not taken into account by the CNMC when highlight this problem of Spanish consumers.

For more information consumers can visit: http://www.ocu.org/movilizate/abuso-comisiones-cajero