devolución no completada

en el mes de mayo del corriente me hicieron dos devoluciones de cargo por sendas compras en web de wallapop. Dichas devoluciones nunca se reflejaron en mi contra. He acudido a mi banco e interpuesto denuncia en la policía, de esto ya hace más de dos meses y mi problema sigue sin resolverse.

Thank you for contacting the Client Resolution team of Visa in Europe. Your query has been logged under reference number 202553506 and will be assigned to one of our Analysts to assist in the resolution. If your query is about a live transaction processing issue or requires urgent assistance/escalation then please call us on your country specific number. Country specific numbers are available on Visa Online at the below address s:secure.visaonline.com/SitePages/Content.aspx?pageid=2.4.4.1.0 You may also alert us using euescalations@visa.com Please use this reference number (202553506) in all correspondence so that our case management system can efficiently track and update your query. Kind Regards, Client Resolution Please consider the environment before printing this email. This email (including attachments) is confidential and is solely intended for the addressee. Unless you are the addressee, you may not read, use or store this email in any way, or permit others to. If you have received it in error, please contact Visa Europe on +44 (0)20 7937 8111. Visa Europe Limited (company number 05139966) is a company incorporated in England and Wales, and whose registered office is at 1 Sheldon Square, London, W2 6TT.

Hello MANUEL, Thank you for contacting Visa. I apologise for any inconvenience. We regret to inform you that we provide written consumer support in English and German only. If you still require assistance, please resend your query in one of these languages. If you have any further questions please do not hesitate to re-contact us. Thank you for writing, Yumiko Consumer Support Europe www.visaeurope.com Disclaimer: If you notice a change of from email address, then we are responding to your query from the correct department/mailbox. ABOUT VISA - We are a payments business. We are not a bank and we do not issue cards. Nor are we a credit card company, so we do not lend or set the fees that consumers pay. We provide the brand, systems, services and rules that help make electronic payments between millions of consumers, businesses and governments happen. For more information, please visit our website. Please note that all consumer enquiries are handled by our Consumer Queries Team based in the United States of America. For more information on Visa's privacy practices please visit the privacy page at s:www.visaeurope.comrivacy/ ---------------------------- 0100 (British Summer Time) mación: devolución no completada - (CPTES01601149-67)