Reclamación cerrada Resuelta

Esta reclamación es Pública

Tu reclamación:

A. P.



Hola, recibí por mensaje telefonico que tenia que pagar un gasto arancelario de correos por valor de casi 2,00€, para ello y mediante un enlace, introduje datos de mi tarjeta. En breves minutos me cargaron casi 1000,00€ en la tarjeta en varios cargos. Fui rapidamente al banco para que cancelaran todos los cargos de la tarjeta y anularla. El banco anuló la tarjeta pero no, los pagos fraudulentos. Denuncié a la policia el caso e hice reclamcion desde la entidad bancaria a Visa. La contestacion fue negativa al reembolso del fraude. Visa permite que criminales y delincuentes utilicen sus terminales para robarnos y eso se puede permitir. ¿Quien me asegura que la propia Visa no este detrás de estos robos? Estamos en sus manos y no tenemos ninguna seguridad y defensa.

Indica qué solución esperas para tu problema

  • Reembolso: € 920,00

Mensajes: (2)


A: A. P.


Thank you for contacting Visa Client Support. Your query has been logged under reference number '‰202406326'‰. Please be advised we are currently experiencing some delays and would ask for your patience during this time. If your query requires urgent assistance or needs increased priority, please call us on your country specific number or contact us via our chat channel on Visa Online. Please use this reference number in all correspondence so that our new case management system can efficiently track and update your query. Kind Regards, Client Services Europe -------------------------------------------------------------------------------- VISA - (CPTES01540843-95)'‰ Description: '‰'‰ Please consider the environment before printing this email. This email (including attachments) is confidential and is solely intended for the addressee. Unless you are the addressee, you may not read, use or store this email in any way, or permit others to. If you have received it in error, please contact Visa Europe on +44 (0)20 7937 8111. Visa Europe Limited (company number 05139966) is a company incorporated in England and Wales, and whose registered office is at 1 Sheldon Square, London, W2 6TT.


A: A. P.


Hello Customer, Thank you for contacting Visa. I apologise for any inconvenience. We regret to inform you that we provide written consumer support in English and German only. If you still require assistance, please resend your query in one of these languages. If you have any further questions please do not hesitate to re-contact us. Thank you for writing, Naoka Consumer Support Europe Disclaimer: If you notice a change of from email address, then we are responding to your query from the correct department/mailbox. ABOUT VISA - We are a payments business. We are not a bank and we do not issue cards. Nor are we a credit card company, so we do not lend or set the fees that consumers pay. We provide the brand, systems, services and rules that help make electronic payments between millions of consumers, businesses and governments happen. For more information, please visit our website. Please note that all consumer enquiries are handled by our Consumer Queries Team based in the United States of America. For more information on Visa's privacy practices please visit the privacy page at s:www.visaeurope.comrivacy/---------------------------- 0100 (British Summer Time) mación: RECLAMACION VISA - (CPTES01540843-95)