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Me han dejado sin coche

Reclamación cerrada Resuelta

Esta reclamación es Pública

Tu reclamación:

T. B.

A: ATESA (Enterprise Rent-A-Car España)

20/05/2022

Buenos días, realice en el día de anteayer una reserva de coche para ir a la jura de bandera de la policía nacional de mi hermana, como podrá comprender un día muy importante al que no he podido asistir debido a la falta de responsabilidad por parte de su empresa, enterprise la cual me llamo con tan solo 1 hora media de antelación para informarme de que no tenía vehículo disponible para mí, ni el que había reservado ya ni ningún otro. Espero y se haga justicia, habéis hecho daño a muchas personas con esto.

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Mensajes: (2)

ATESA (Enterprise Rent-A-Car España)

A: T. B.

20/05/2022

Dear Ms. Bonal Sanchez, Thank you for choosing Enterprise for your car rental needs! My name is Marketta and I am happy to assist you today. We apologize for the inconvenience that this may have caused and we will ensure to get this in the right direction for proper assistance. I have engaged the regional management team at SALAMANCA CIUDAD and they will contact you as soon as they can. Your Reference Number is: 1889837337. If you have any further questions regarding this rental, please feel free to email us back. Have a wonderful day! Kind Regards, Marketta Enterprise Customer ServiceEastern Daylight Time) : Me han dejado sin coche - (CPTES01526041-37)

ATESA (Enterprise Rent-A-Car España)

A: T. B.

24/05/2022

Reservation 1889837337Branch E5RC Dear Ms. Bonal Sánchez, Thank you for contacting Enterprise Customer Service! My name is Jonathan. I will be happy to help you today. I do apologize that we did not have a car available for you. Please provide us with your best contact phone number, so we can send this feedback to the regional management team for follow-up. We look forward to your reply. Sincerely, Jonathan Enterprise Customer Service Translation: Good morning, I made a car reservation the day before yesterday to go to the swearing-in ceremony of my sister's national police, as you can understand a very important day that I was unable to attend due to lack of responsibility on the part of his company, enterprise, which called me just 1 hour in advance to inform me that he did not have a vehicle available for me, neither the one I had already reserved nor any other. I hope and justice is done, you have hurt many people with this. 08:31::48 GMT-0500 (Central Daylight Time) Me han dejado sin coche - (CPTES01526041-37) Re-sending since email bounced back From: Grubb, Amy On Behalf Of Brock, Elizabeth Sent: Friday, May 20, 2022 9:08 AM To: ESC_Reply@ehi.com Subject: FW: Reclamación: Me han dejado sin coche - (CPTES01526041-37) Please find below an email from or about a customer. Please reply to the sender, not to me. From: Sent: Friday, May 20, 2022 4:13 AM To: nicadmin@enterprise.com Subject: Reclamación: Me han dejado sin coche - (CPTES01526041-37) EXTERNAL EMAIL HARNESS, DICKEY and PIERCE, PLC LEGAL NOTICE: The information contained in this transmission is intended only for the individual(s) or entity(ies) to whom it is addressed. It may contain information protected from use and/or disclosure by law, including information that is protected as confidential, attorney-client privileged, attorney work product and/or trade secrets. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the addressee, the reader is hereby notified that any use, distribution or copying of this communication is strictly prohibited. If you believe you have received this facsimile or message in error, please immediately notify us at our expense by return mail or e-mail and permanently delete or destroy all copies of the message. To comply with U.S. Treasury regulations, we advise you that any discussion of Federal tax issues in this communication was not intended to be used, and cannot be used, by any person (i) to avoid penalties that may be imposed by the Internal Revenue Service, or (ii) to promote, market or recommend to another party any matter addressed herein. Any portions of this transmission containing controlled technical data are restricted by U.S. export laws and regulations, and may not be distributed or retransmitted to non-U.S. persons without appropriate licensing or a licensing exemption. Neither this information block, nor the signature block, nor the typed name of the sender, nor anything else in this message is intended to constitute an electronic signature unless a specific statement to the contrary is included.