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CARGO EN TARJETA

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J. L.

A: ATESA (Enterprise Rent-A-Car España)

22/02/2022

BUENAS TARDES, ALQUILAMOS UNA FURGONETA EL PASADO JUEVES ( POR 4 DIAS ) A LAS 16,30, A LAS 15.30 NOS LLAMAN QUE NO TIENEN LA FURGONETA Y SOLO NOS PUEDEN DAR UNA MAS PEQUEÑA, ACCEDEMOS A ESTO POR LA URGENCIA CON LA CONDICIÓN DE QUE NOS LA CAMBIEN YA QUE NECESITAMOS LA GRANDE, A LAS 2 HORAS VIENEN A CAMBIARNOS LA FURGONETA Y NOS TRAEN UNA CON EL RETROVISOR COMPLETAMENTE PARTIDO ( DIRECTAMENTE SE VEÍAN LOS CABLES Y EL ESPEJO SIN PROTECTOR ) CON LO QUE LES DECIMOS QUE NO PODEMOS UTILIZARLA YA QUE NOS VAMOS A SEVILLA Y PODEMOS TENER PROBLEMAS CON LA GUARDIA CIVIL, FINALMENTE CONSEGUIMOS QUE NOS LA CAMBIEN POR OTRA QUE VAMOS A BUSCAR AL DIA SIGUIENTE, POR LA URGENCIA FIRMAMOS EL PARTE DE LA NUEVA FURGONETA YA QUE NOS COMENTAN QUE ESTA MARCADA POR TODOS LADOS EN ROJO. DE CAMINO NOS DAMOS CUENTA QUE HAY UNA RAJA EN LA PARTE DEL PILOTO DE UNOS 20 CM, AL VOLVER NOS DICEN QUE ESO NO ESTA MARCADO CUANDO REPITO NOS DICEN QUE ESTA TODA LA FURGONETA EN ROJO. A NOSOTROS EN NINGUN MOMENTO NOS SALTA UNA PIEDRA NI NADA PERO VEMOS QUE EN LA PARTE NEGRA DEL CRISTAL HAY UN MINUSCULO PICOTAZO DEL QUE SALE LA RAJA DE 20 CM. ESTE PICOTAZO QUE NO SE VE A SIMPLE VISTA OBVIAMENTE PUEDE SER ( Y ES ) DEL ANTERIOR ARRENDADOR. POR ESTO NOS HAN COBRADO DIRECTAMENTE EN LA TARJETA 570 EUROS. UN DESPROPOSITO TOTAL. ESPERO SU RESPUESTA

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  • Reembolso: € 570,00

Mensajes: (2)

ATESA (Enterprise Rent-A-Car España)

A: J. L.

23/02/2022

Dear Mr. Longarela, Thank you for contacting Enterprise Customer Service. My name is Jonathan, and I would be happy to assist you with your inquiry, but we will need a little more information. Please provide us the following: 1. Your original reservation or rental agreement number. 2. The primary renter's full name, the date, city and state where the rental was picked up. 3. Your telephone number. Once we receive this information, we can locate your rental information and assist you further. We look forward to your reply. Kind regards, Jonathan Enterprise Customer Service Translation: JAVIER LONGARELA customer reference Client number: 3TW3PBX Claim Description GOOD AFTERNOON, WE RENT A VAN LAST THURSDAY (FOR 4 DAYS) AT 4:30 PM, AT 3:30 PM THEY CALL US THAT THEY DON'T HAVE THE VAN AND THEY CAN ONLY GIVE US A SMALLER VAN, WE ACCESS THIS BECAUSE OF THE URGENCE WITH THE CONDITION THAT THEY CHANGE IT SINCE WE NEED THE BIG ONE, AFTER 2 HOURS THEY COME TO CHANGE OUR VAN AND BRING US ONE WITH A COMPLETELY CRACKED MIRROR (THE CABLES AND THE MIRROR WITHOUT PROTECTOR WERE DIRECTLY SEEN) SO WE TOLD THEM THAT WE CANNOT USE IT BECAUSE WE ARE GOING TO SEVILLA AND WE COULD HAVE PROBLEMS WITH THE CIVIL GUARD, FINALLY WE GET THEM TO EXCHANGE IT FOR ANOTHER WHICH WE ARE GOING TO LOOK FOR THE NEXT DAY, DUE TO THE URGENCY WE SIGNED THE REPORT OF THE NEW VAN SINCE THEY COMMENTED THAT IT IS MARKED EVERYWHERE IN RED. ON THE WAY WE REALIZE THAT THERE IS A SLIT IN THE SIDE OF THE PILOT OF ABOUT 20 CM, WHEN WE RETURN THEY TELL US THAT THIS IS NOT MARKED WHEN I REPEAT THEY TELL US THAT THE WHOLE VAN IS IN RED. AT NO TIME DOES A STONE OR ANYTHING SKIP, BUT WE SEE THAT IN THE BLACK PART OF THE GLASS THERE IS A MINUSCULE PICK FROM WHICH A 20 CM SLIT COMES OUT. THIS PICK THAT CANNOT BE SEEN TO THE SIMPLE VIEW COULD OBVIOUSLY BE (AND IS) FROM THE PREVIOUS LANDLORD. FOR THIS THEY HAVE CHARGED US 570 EUROS DIRECTLY ON THE CARD. A TOTAL DISAPPOINTMENT. I AM LOOKING FORWARD TO YOUR RESPONSE customer demand Refund: Eur570.00Central Standard Time) : CARGO EN TARJETA - (CPTES01469414-58)

ATESA (Enterprise Rent-A-Car España)

A: J. L.

23/02/2022

Dear Mr. Longarela, Thank you for contacting Enterprise Customer Service. My name is Marketta, and I would be happy to assist you with your inquiry, but we will need a little more information. Please provide us the following: 1. Your original reservation or rental agreement number 2. The primary renter's full name, the date, city and state where the rental was picked up 3. Your telephone number. Once we receive this information, we can locate your rental information and assist you further. We look forward to your reply. Kind regards, Marketta Enterprise Customer Service Res: 3TW3PBX Did not locate a record. 09:22::27 GMT-0500 (Eastern Standard Time) CARGO EN TARJETA - (CPTES01469414-58) Please find below an email from a customer. Please respond to their message and not this email. From: Sent: Tuesday, February 22, 2022 6:21 AM To: nicadmin@enterprise.com Subject: Reclamación: CARGO EN TARJETA - (CPTES01469414-58) EXTERNAL EMAIL HARNESS, DICKEY and PIERCE, PLC LEGAL NOTICE: The information contained in this transmission is intended only for the individual(s) or entity(ies) to whom it is addressed. It may contain information protected from use and/or disclosure by law, including information that is protected as confidential, attorney-client privileged, attorney work product and/or trade secrets. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the addressee, the reader is hereby notified that any use, distribution or copying of this communication is strictly prohibited. If you believe you have received this facsimile or message in error, please immediately notify us at our expense by return mail or e-mail and permanently delete or destroy all copies of the message. To comply with U.S. Treasury regulations, we advise you that any discussion of Federal tax issues in this communication was not intended to be used, and cannot be used, by any person (i) to avoid penalties that may be imposed by the Internal Revenue Service, or (ii) to promote, market or recommend to another party any matter addressed herein. Any portions of this transmission containing controlled technical data are restricted by U.S. export laws and regulations, and may not be distributed or retransmitted to non-U.S. persons without appropriate licensing or a licensing exemption. Neither this information block, nor the signature block, nor the typed name of the sender, nor anything else in this message is intended to constitute an electronic signature unless a specific statement to the contrary is included.