atrás

Stolen money return

Reclamación cerrada Resuelta

Esta reclamación es Pública

Tu reclamación:

J. Z.

A: VISA

10/10/2021

Hello, last 06/20/2021 someone stole all my documentation and they took money with my card, in a Sabadell ATM. The insurance does not want to take over because they tell me that they marked the pin correctly, without giving me any proof or explanation. I request my money back!

Indica qué solución esperas para tu problema

  • Reembolso: € 1000,00

Mensajes: (3)

VISA

A: J. Z.

11/10/2021

Hello, Thank you for contacting Visa. My apologies for any inconvenience you may have experienced. We regret to inform you that we provide written consumer support in English and German only. If you still require assistance, please resend your query in one of these languages. If you have any further questions please do not hesitate to re-contact us. Thank you for writing, Maricris Consumer Support Europe www.visaeurope.com Disclaimer: If you notice a change of from email address, then we are responding to your query from the correct department/mailbox. ABOUT VISA - We are a payments business. We are not a bank and we do not issue cards. Nor are we a credit card company, so we do not lend or set the fees that consumers pay. We provide the brand, systems, services and rules that help make electronic payments between millions of consumers, businesses and governments happen. For more information, please visit our website. Please note that all consumer enquiries are handled by our Consumer Queries Team based in the United States of America. For more information on Visa's privacy practices please visit the privacy page at s:www.visaeurope.comrivacy/ urn - (CPTES01375320-54)

J. Z.

A: VISA

11/10/2021

Hello, last 06/20/2021 someone stole all my documentation and they took money with my card, in a Sabadell ATM. The insurance does not want to take over because they tell me that they marked the pin correctly, without giving me any proof or explanation. I request my money back!

VISA

A: J. Z.

12/10/2021

Hello, Thank you for contacting Visa. We regret to inform you that we provide written consumer support in English and German only. If you still require assistance, please resend your query in one of these languages. If you have any further questions please do not hesitate to re-contact us. Thank you for writing, Johanna Consumer Support Europe www.visaeurope.com Disclaimer: If you notice a change of from email address, then we are responding to your query from the correct department/mailbox. ABOUT VISA - We are a payments business. We are not a bank and we do not issue cards. Nor are we a credit card company, so we do not lend or set the fees that consumers pay. We provide the brand, systems, services and rules that help make electronic payments between millions of consumers, businesses and governments happen. For more information, please visit our website. Please note that all consumer enquiries are handled by our Consumer Queries Team based in the United States of America. For more information on Visa's privacy practices please visit the privacy page at s:www.visaeurope.comrivacy/On 10/12/2021 6:27 PM, Customer Support [customersupport@visa.com]