Cargo fraudulento en VISA

Por segunda vez me llega un cargo de una empresa llamada TIGAPAY, que tiene miles de quejas por fraude en internet. No sé como cancelarla ni proceder.

Hello, Thank you for contacting Visa. We regret to inform you that we provide written consumer support in English and German only. If you still require assistance, please resend your query in one of these languages. If you have any further questions please do not hesitate to re-contact us. Thank you for writing, Jessica Consumer Support Europe www.visaeurope.com Disclaimer: If you notice a change of from email address, then we are responding to your query from the correct department/mailbox. ABOUT VISA - We are a payments business. We are not a bank and we do not issue cards. Nor are we a credit card company, so we do not lend or set the fees that consumers pay. We provide the brand, systems, services and rules that help make electronic payments between millions of consumers, businesses and governments happen. For more information, please visit our website. Please note that all consumer enquiries are handled by our Consumer Queries Team based in the United States of America. For more information on Visa's privacy practices please visit the privacy page at s:www.visaeurope.comrivacy/ From: Sent: 11 May 2021 18:28 To: Customer Support Subject: Reclamación: Cargo fraudulento en VISA - (CPTES01270071-50)

Dear Sirs I have been a user for many years, now I have two charges that are undoubtedly fraudulent, made by TIGAPAY, a company that from what I saw on the internet have thousands of complaints for fraud. I would be grateful if you could tell me how I can block them and recover the payments, and if they consider that I should report it to the police My card is 4921 1995 7576 7007 Thank you

Thank you for contacting Visa Europe. Unfortunately you have tried to send sensitive data hence your email has been blocked. Please be informed that Visa cardholders hold contracts with our Member banks directly. Since these contracts are held between cardholders and card issuing banks, Visa does not store cardholder personal details such as name, address, billing statements or even card numbers. If you run into problems with a merchant, please notify your Visa card-issuing bank. Visa Member financial institutions have access to the appropriate Visa rules and regulations and will be able to assist with any type of query. If you identify transactions on your statement which you did not make, then you have an opportunity to formally dispute the transaction pursuant to the Visa Card Scheme rules via your issuing bank. We would recommend that you speak to your issuing bank's Disputes Department to further discuss the transactions in question. You can contact them directly, using the address or telephone number on your Visa statement or on the back of your card. Kind Regards Client Support – Visa in Europe. Please consider the environment before printing this email. This email (including attachments) is confidential and is solely intended for the addressee. Unless you are the addressee, you may not read, use or store this email in any way, or permit others to. If you have received it in error, please contact Visa Europe on +44 (0)20 7937 8111. Visa Europe Limited (company number 05139966) is a company incorporated in England and Wales, and whose registered office is at 1 Sheldon Square, London, W2 6TT.