Problema con el reembolso de una estafa

Hola hice un pedido por Internet a una empresa,que desapareció al dia siguiente, contacte con visa y con el banco,cuando aun no lo habían cobrado,no hicieron caso y dejaron que lo cobrase,y ahora no hacen más que poner pegas,son 39,90 euros

Hello Gloria, Thank you for contacting Visa. We apologise for the inconvenience. We regret to inform you that we provide written consumer support in English and German only. If you still require assistance, please resend your query in one of these languages. If you have any further questions please do not hesitate to re-contact us. Thank you for writing, Claudia Consumer Support Europe www.visaeurope.com Disclaimer: If you notice a change of from email address, then we are responding to your query from the correct department/mailbox. ABOUT VISA - We are a payments business. We are not a bank and we do not issue cards. Nor are we a credit card company, so we do not lend or set the fees that consumers pay. We provide the brand, systems, services and rules that help make electronic payments between millions of consumers, businesses and governments happen. For more information, please visit our website. Please note that all consumer enquiries are handled by our Consumer Queries Team based in the United States of America. For more information on Visa's privacy practices please visit the privacy page at s:www.visaeurope.comrivacy/ From: Sent: 27 March 2021 19:00 To: Customer Support Subject: Reclamación: Problema con el reembolso de una estafa - (CPTES01221192-59)