atrás

Reembolso no efectuado

Reclamación cerrada Resuelta

Esta reclamación es Pública

Tu reclamación:

F. I.

A: TRIP AIR

02/10/2021

Solicité la devolución de uno de mis vuelos cancelados y hace mas de un año que sigo esperando dicho dinero. No contestan emails, el teléfono no funciona. Como consumidor me siento 100% estafado. Siento que me han robado mi dinero. La aerolínea me dice que no puede hacer nada, que deben gestionarlo desde TripAir. Solicito urgentemente la devolución de mi dinero. Me comentaron que podría tardar entre 3 y 6 meses y llevo más de un año esperando. Quedo atento a vuestra respuesta, no descarto la via judicial. Gracias.

Indica qué solución esperas para tu problema

  • Solicito el reembolso del trayecto cancelado en su totalidad

Mensajes: (1)

TRIP AIR

A: F. I.

04/10/2021

Greetings from tripair, We would like to inform you that the cancellation of your booking has now been authorized. We have initiated the refund process towards your end. The total amount to be refunded is 276.97 EUR in which tripair's service fee is included. Please note that any extra services purchased online, are non - refundable. Once the refund has been completed you will receive a follow-up email from our accounting department. Please note that due to the high volume of refund requests, the refund processing time is increased. However, your case is on a priority list. We expect this to be finalized within 30 days. We appreciate your patience during this time and we would strongly recommend waiting up to the aforementioned deadline before contacting us again. Our team is on top of your request to ensure the best outcome for you. Thank you for your patience. Kind regards, How would you rate my reply? Great Okay Not Good Dimitra K. Customer Relations Senior Tripair Customer Care Need Help? General Data Protection [Logo] HS:1648523776-3592230 [s:secure.helpscout.net/notification/convo/read/1648523776/4814045869/] On Sat, Oct 2, 2021 at 13:39:17 EEST,