atrás

No he recibido el reembolso

Reclamación cerrada Resuelta

Esta reclamación es Pública

Tu reclamación:

M. C.

A: TRIP AIR

20/09/2021

Hola, llevo ya más de un año esperando el reembolso de mi vuelo cancelado.

Indica qué solución esperas para tu problema

  • Reembolso: € 116,25

Mensajes: (1)

TRIP AIR

A: M. C.

20/09/2021

Greetings from tripair, Following up on your latest correspondence we would like to inform you that your refund has been forwarded to our cooperating bank for processing because the original transaction is past-dated (done more than a year ago). Thus, automatic refund is technically impossible. So, we reached out to Alpha Bank (our cooperating bank) and asked them to handle your refund directly and by priority. The bank confirmed that this case is on priority and the refund will be done soon. However, they are experiencing delays due to the high volume of requests that they process at the moment. Needless to say though that we will keep up our efforts until the transaction is finalized and update you accordingly once it's done Thank you again for your understanding on behalf of all the involved parties. Kind regards, How would you rate my reply? Great Okay Not Good Dimitra K. Customer Relations Senior Tripair Customer Care Need Help? General Data Protection [Logo] HS:1636190389-3579749 [s:secure.helpscout.net/notification/convo/read/1636190389/4773090375/] On Mon, Sep 20, 2021 at 17:48:48 EEST,