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No me devuelven reservaciones canceladas

Reclamación cerrada Resuelta

Esta reclamación es Pública

Tu reclamación:

n. n.

A: HOTELOPIA

21/07/2020

Hola tenía 7 reservas con uds entre el 21 de marzo y el 4 de abril de 2020 en distintos países europeos. A raíz de la declaración de la pandemia me comuniqué para cancelar mis reservas, aceptaron y me mandaron un e mail indicándome que en 21 días recibiría mi devolución y ésto no ha sucedido, les he mandado varios correos a la dirección headoffice@hotelopia.com que ahora ya ni siquiera contestan. Para ese viaje tenía reservas de vuelos, trenes y atracciones de los que ya he recibido una solución con excepción de ustedes.

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  • Reembolso: € 1691,00

Mensajes: (1)

HOTELOPIA

A: n. n.

21/07/2020

Dear Client, Please be advised we have created a Query for your request and we will contact you with a reply shortly. If you would like to add any extra information, then please respond to this message. Kind regards, Client Relationship Centre Query Number: 23458350 Subject: Reclamación: No me devuelven reservaciones canceladas - (CPTES00985287-58) Description: Hotelbeds strictly respects, enforces and monitors the confidentiality of information it receives from, and shares to, its different stakeholders. The content of this email is regarded as confidential and intended only for the recipient specified in the message. If you are not the intended recipient, any disclosure, copying and distribution of the message, or any part thereof, is prohibited and may be unlawful. In this case please reply with the subject 'wrong delivery' and delete the message. Created Date/Time: 21/07/2020 [s:hotelbedscrm.my.salesforce.com/servlet/servlet.ImageServer?oid=00DD0000000qpSRandesid=0182p00001pbp42] Hotelbeds strictly respects, enforces and monitors the confidentiality of information it receives from, and shares to, its different stakeholders. The content of this email is regarded as confidential and intended only for the recipient specified in the message. If you are not the intended recipient, any disclosure, copying and distribution of the message, or any part thereof, is prohibited and may be unlawful. In this case please reply with the subject 'wrong delivery' and delete the message.