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Problema reembolso cancelación

Reclamación cerrada Resuelta

Esta reclamación es Pública

Tu reclamación:

T. G.

A: HOTELOPIA

03/05/2020

He realizado una cancelación de una estancia en un hotel el 31-3-20. Ya ha pasado el tiempo estipulado para el reingreso del dinero y aun no me lo han realizado. Esta es la segunda vez que les reclamo este problema, la primera vez ha sido por su web y sin contestación alguna.

Indica qué solución esperas para tu problema

  • Reembolso: € 324,20

Mensajes: (7)

HOTELOPIA

A: T. G.

03/05/2020

Dear Customer, Thank you for contacting Hotelopia. Due to the high volume of incoming requests during this period, customers are encouraged to only call in to the Hotelopia Contact Centre if they intend to travel in the next 72 hours. Otherwise, please be advised that we have created a Query Reference for your request and we will endeavor to respond within 7 business days. If you would like to include any additional information, please respond to this message. We thank you for your understanding, and apologize for any inconvenience caused.[:hotelbedscrm.my.salesforce.com/servlet/servlet.ImageServer?oid=00DD0000000qpSRandesid=0182p00001o2hf8] Hotelbeds strictly respects, enforces and monitors the confidentiality of information it receives from, and shares to, its different stakeholders. The content of this email is regarded as confidential and intended only for the recipient specified in the message. If you are not the intended recipient, any disclosure, copying and distribution of the message, or any part thereof, is prohibited and may be unlawful. In this case please reply with the subject 'wrong delivery' and delete the message.

T. G.

A: HOTELOPIA

12/05/2020

Han pasado más de 7 días laborables y aún no tengo respuesta ni reingreso del dinero de la devolución.

HOTELOPIA

A: T. G.

12/05/2020

Dear Customer, Thank you for contacting Hotelopia. Due to the high volume of incoming requests during this period, customers are encouraged to only call in to the Hotelopia Contact Centre if they intend to travel in the next 72 hours. Otherwise, please be advised that we have created a Query Reference for your request and we will endeavor to respond within 7 business days. If you would like to include any additional information, please respond to this message. We thank you for your understanding, and apologize for any inconvenience caused.[:hotelbedscrm.my.salesforce.com/servlet/servlet.ImageServer?oid=00DD0000000qpSRandesid=0182p00001oP9ZS] Hotelbeds strictly respects, enforces and monitors the confidentiality of information it receives from, and shares to, its different stakeholders. The content of this email is regarded as confidential and intended only for the recipient specified in the message. If you are not the intended recipient, any disclosure, copying and distribution of the message, or any part thereof, is prohibited and may be unlawful. In this case please reply with the subject 'wrong delivery' and delete the message.

HOTELOPIA

A: T. G.

13/05/2020

[s:hotelbedscrm.my.salesforce.com/servlet/servlet.ImageServer?id=015D0000003cwcRandoid=00DD0000000qpSR] If you would like to add any extra information, then please select reply (below/above) without modifying the Query Subject. Case Number: 22695002 Case Subject: Reclamación: Problema reembolso cancelación (CPTES00892446-46) Created Date/Time: 5/12/2020 4:37 AM Agent Response:Estimado Thomas, ¡Saludos desde Hotelopia! Intentamos buscar la reserva, pero como no hay suficiente información acerca de ella, le recomendamos que nos envíe una nueva solicitud con la referencia de reserva (incluido el guión) para investigar sobre ella, luego podemos proceder. La referencia de reserva que necesitamos es la misma que se obtiene una vez que hayas reservado el servicio en la web. Todos ellos tienen un guión después de los 2, 3 o 4 primeros números. Si necesita más información, no dude en contactarnos. Regards/Un saludo, Erika Gonzalez Client Relationship Centre Tel: 971178734 How did we do? Please let us know by rating the quality of our service on a scale of 0 to 9 (9 being very satisfied): 0 1 2 3 4 5 6 7 8 9 [s:hotelbedscrm.my.salesforce.com/servlet/servlet.ImageServer?id=015D0000003cwcSandoid=00DD0000000qpSR] -----------

T. G.

A: HOTELOPIA

13/05/2020

La reserva cancelada es la 102-10975452. La cual se canceló el 31-3-20. Aún no he recibido el reembolso. Gracias

HOTELOPIA

A: T. G.

13/05/2020

Dear Customer, Thank you for contacting Hotelopia. Due to the high volume of incoming requests during this period, customers are encouraged to only call in to the Hotelopia Contact Centre if they intend to travel in the next 72 hours. Otherwise, please be advised that we have created a Query Reference for your request and we will endeavor to respond within 7 business days. If you would like to include any additional information, please respond to this message. We thank you for your understanding, and apologize for any inconvenience caused.[:hotelbedscrm.my.salesforce.com/servlet/servlet.ImageServer?oid=00DD0000000qpSRandesid=0182p00001oPUc7] Hotelbeds strictly respects, enforces and monitors the confidentiality of information it receives from, and shares to, its different stakeholders. The content of this email is regarded as confidential and intended only for the recipient specified in the message. If you are not the intended recipient, any disclosure, copying and distribution of the message, or any part thereof, is prohibited and may be unlawful. In this case please reply with the subject 'wrong delivery' and delete the message.

HOTELOPIA

A: T. G.

14/05/2020

[s:hotelbedscrm.my.salesforce.com/servlet/servlet.ImageServer?id=015D0000003cwcOandoid=00DD0000000qpSR] If you would like to add any extra information, then please select reply (below/above) without modifying the Subject. Query Number: 22617371 Subject: Reclamación: Problema reembolso cancelación (CPTES00892446-46) Created Date/Time: Agent Response:Estimado Sr. Tomas: Gracias por contactar al equipo de soporte de Hotelopia! En respuesta a su solicitud, le informamos que el reembolso no se había efectuado debido a un error del sistema que experimentamos en Marzo cuando canceló su reservación, hoy hemos procesado el reembolso completo, por el monto de EUR324.20 [User-added image] Por favor espere entre 15 laborables para que el reembolso se refleje en su cuenta. Debido a los desafíos globales actuales, puede haber demoras en la devolución, perdone por los inconvenientes. Si necesita más ayuda, por favor, contáctenos. Regards/Un saludo, Elizabeth Valdez Client Relationship Centres Tel: 971178734 [s:hotelbedscrm.my.salesforce.com/servlet/servlet.ImageServer?id=015D0000003cwcNandoid=00DD0000000qpSR] -----------