Nueva política maleta de mano

RYANAIR


Esta reclamación es Pública

  • P. G. A RYANAIR

    Hice la compra de un billete de avión con el pago de 2 maletas de 10 kg. En ningún momento llegó el email de confirmación de la compra ni tampoco ninguna comunicación de que había que facturar dichas maletas en el mostrador de facturación. Cuando llegamos a la puerta de embarque no nos dejan otra alternativa que pagar 25 euros por maleta por no haber escogido la opción prioritaria que es la que dejan subir a la cabina del avión. Hemos pagado dos veces cada maleta , primero 10 euros en el momento que compré el billete y luego los 25 euros por la falta de información.

    Describe tu queja

    Hice la compra de un billete de avión con el pago de 2 maletas de 10 kg. En ningún momento llegó el email de confirmación de la compra ni tampoco ninguna comunicación de que había que facturar dichas maletas en el mostrador de facturación. Cuando llegamos a la puerta de embarque no nos dejan otra alternativa que pagar 25 euros por maleta por no haber escogido la opción prioritaria que es la que dejan subir a la cabina del avión. Hemos pagado dos veces cada maleta , primero 10 euros en el momento que compré el billete y luego los 25 euros por la falta de información.

    Indica qué solución esperas para tu problema

    Reembolso: € 50,00

    Documentos incluidos
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  • RYANAIR A P. G.

    - Por favor, escriba su respuesta por encima de esta línea - [Ryanair] Dear Customer, Sorry, this email message cannot be delivered. Please submit your query or claim via our online forms located in our Help Centre on Ryanair website. Regards, Ryanair Customer Service team E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [094OGV-LMGR]

    - Por favor, escriba su respuesta por encima de esta línea - [Ryanair] Dear Customer, Sorry, this email message cannot be delivered. Please submit your query or claim via our online forms located in our Help Centre on Ryanair website. Regards, Ryanair Customer Service team E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [094OGV-LMGR]

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