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I rented a place for two weeks, but when I arrived I found the campsite was bad, noisy and dirty. I decided not to stay, but the owners are now demanding that I pay the 15 days rent. Is this normal? |
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No, if the conditions do not meet what was advertised, or if the conditions, services and amenities of the campsite do not coincide with their rating.
As regards the noise, obviously this should not be above a normal level or disturb one's nights sleep.
Our advice is that you immediately contact the person in charge of the operation and maintenance of the campsite and demand a solution. If they do not resolve the problem and you decide to leave, make sure the reason why you have found it necessary to leave early is set out in the Complaints Book, claiming a refund of the respective amount if pertinent. You would be advised to compile all the evidence you can (photos, videos, witnesses…) and notify the establishment that you intend to process the claim at a competent tourist authority.
Otherwise, this could be considered a booking cancellation. In these cases, the establishment may penalise the customer (except in cases of force majeure), in order to compensate them for the contracted services being cancelled. In no event, however, will the penalty reach the total price of the service, because the maximum amount must respect the legal system of reservations and cancellations applicable in the Autonomous Region where the site is located. Normally an establishment can penalise for the sum of one day for every ten days, or one tenth of the time for which the reserved stay is not fulfilled, but some Autonomous Regions will not even contemplate the possibility of claiming these cancellation expenses once the stay has started.
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